Custom-Made: Why Tailoring Services to Customer Needs is the Right Approach for IT Force

The best managed service providers (MSPs) are not only experts—they are their customers’ partners. MSP solutions are not one-size-fits-all, and customer needs vary from basic requirements to full-fledged management and support; delivering a complex, cumbersome solution can be as disruptive as inadequate support. IT Force, based in Dublin City, Ireland, has built its award-winning services based on understanding its customers’ goals and customizing services to ensure the right approach.

IT Force supports companies in industry verticals ranging from government to real estate and from 10 to 100 employees. A key area of expertise is working with financial customers, where information security and robust IT systems are critical. With this in mind, IT Force earned ISO 27001 certification, highlighting the company’s expertise and commitment to data security. John Bergin, Managing Director of IT Force, notes, “We have a key area of expertise in helping customers manage their data better. We do change control—which is especially important to financial services companies—plus compliance, data inventory, and protection, and we can also assist in planning customers’ data strategy.”

Providing a Tailored Solution

custom_made.jpgBut the hallmark of IT Force’s MSP services is its ability to tailor solutions and partner with its customers. Centaur Fund Services is one such customer, and Managing Director Karen Malone made this advantage clear as she described the key benefits of working with IT Force:

  • Expertise: IT Force has the skillset and expertise to not only implement the tools, but to analyze the results and provide expert recommendations
  • Access: Through access to the IT portal, Centaur can quickly see and understand its environment and its health in real-time
  • Peace of Mind: Karen is most appreciative of the support she receives, from the portal to regular contact from her IT Force support team. She states, “There is always someone available when I call.”

A Modular Approach Powered by SolarWinds MSP

scalable.jpgBuilding solutions specific to your customers’ needs requires a modular approach, and IT Force uses the portfolio from SolarWinds to provide exactly that, from MSP N-central providing remote monitoring and automation to MSP Backup for fast disaster and disruption recovery. Moreover, this approach enables future scalability, supplying new and expanded services as your customers grow.

John also believes that customers—especially those in the financial industry—benefit most from proactive services. “Over the years, we refocused on small to medium Irish financial services companies, and Centaur is a great example. We do everything for them, including helping them with strategy, advice, consultancy, support, implementation, and services like patching and monitoring.” SolarWinds also enables support here, including the Risk Intelligence tool, part of the Remote Managing and Monitoring (RMM) portfolio.

IT Force’s proactive approach, customized solutions, and partnership mentality has proven itself not only in revenue, but also in industry recognition: MSPmentor recently named the company as one of the top managed service providers worldwide. Aldrin Brown, Editor in Chief, states, “On behalf of MSPmentor, I would like to congratulate IT Force for its recognition as an MSP 501 honoree. The managed service provider market is evolving at a rapid pace, and the companies showcased on the 2017 MSP 501 list represent the most agile, flexible, and innovative organizations in the industry.”

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