September 2024: Head Nerd Bootcamp and Office Hours Agenda
By Pete Roythorne
Autumn is here, bringing with it the perfect opportunity to refresh and rejuvenate. Whether you’re aiming to expand your business or enhance your technical resources, the N‑able Head Nerd team has something to offer. Grab a cup of coffee and dive in!
We’re also excited to announce our upcoming N‑able Road Shows, bringing our expertise to a city near you. And don’t miss the N‑able All Partners Meeting at the end of the month, featuring two sessions on September 25th All Partners Meeting, 9am EDT and All Partners Meeting, 4pm EDT.
Reserve Your Seat for an N‑able Boot Camp
Join us each month for a diverse array of virtual events covering both business and technical subjects. Be part of the experience by signing up for our upcoming sessions! Here’s a full listing of everything that’s happening this month.
Click on the links to read more and register:
- September 3: Mastering Monitoring in N‑central: Your Path to Proactive IT Management
- September 5: Unlocking Potential: Harnessing Custom Properties in N‑central
- September 10: Cloud Commander: Onboarding and Offboarding Users
- September 12: Cracking the Code to Building Loyal Customers
- September 17: Intro to Security Controls and Baselines
- September 19: Analytics: The Basics of SQL and Direct Data Access
- September 24: Cracking the Code to Growing your MSP Business
- September 26: Cove Data Protection: API Basics
- Office hours
Mastering Monitoring in N‑central: Your Path to Proactive IT Management — September 3, 2024
Designed to transform your IT management capabilities, our latest dedicated Bootcamp covers everything you need to know about leveraging N‑central’s powerful monitoring tools to maintain performance and minimize downtime. Our experts will guide you through best practices and advanced techniques to give you the knowledge and skills to deliver superior service and ensure your clients’ networks run smoothly.
Unlocking Potential: Harnessing Custom Properties in N‑central — September 5, 2024
Explore the transformative power of custom properties in our latest focused Bootcamp. Learn how to create, manage, and utilize custom properties to tailor your monitoring and management processes to the specific needs of your clients. Our experts will share practical insights, step-by-step guides, and real-world examples so you can deliver customized solutions, improve efficiency, and add significant value to your services. Join us and discover how custom properties can elevate your IT management game.
- Session 1 08:00-09:00 EDT (14:00-15:00 CEST)
- Session 2 13:00-14:00 EDT (19:00-20:00 CEST)
Register here
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Cloud Commander: Onboarding and Offboarding Users – September 10, 2024
Learn about two separate methods for onboarding and offboarding motions for your client’s users in Cloud Commander. The first will focus on using the Cloud Commander Dashboard and its identity features. The other will show how to use Power Automate to perform actions and the templates N‑able provides in the User Manual.
- Session 1 08:00-09:00 EDT (14:00-15:00 CEST)
- Session 2 13:00-14:00 EDT (19:00-20:00 CEST)
Register here
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Cracking the Code to Building Loyal Customers – September 12, 2024
Winning and signing net new clients is absolutely necessary to grow your business, but don’t forget additional sales and growth opportunities can be found within your existing customer base as well. Proper account management is critical to helping you advance your MSP to the next level, and it should not be overlooked or neglected. Building a process around your account-management motion will help strengthen your client relationships, uncover new sales opportunities, and avoid customer churn by keeping your competition out! In this session, we will review: how to design a proper account-management process for your MSP, the critical role strategic business reviews play in helping uncover new sales opportunities, and a template on how to structure strategic business reviews with your customers.
- Session 1 08:30-11:00 EDT (14:30-17:00 CEST)
- Session 2 13:00-15:30 EDT (19:00-21:30 CEST)
Register here
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Intro to Security Controls and Baselines – September 17, 2024
The impact of cybercrime and nation-state backed attacks has underscored the critical need for robust security measures in businesses of all sizes that were reserved for enterprise businesses only a few years ago. Join N‑able Head Nerd Lewis Pope as he introduces foundational concepts for effective security controls, establishing security baselines and the skills that operations and security teams should be developing to improve their ability to address modern cyber threats.
- Session 1 08:00-09:00 EDT (14:00-15:00 CEST)
- Session 2 13:00-14:00 EDT (19:00-20:00 CEST)
Register here
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Analytics: The Basics of SQL and Direct Data Access – September 19, 2024
Expand your usage of Analytics and Direct Data Access. Get a brief overview of SQL and common statements used when interacting with databases. Then, view a couple of useful sample statements we can use to pull information from the Snowflake Database.
- Session 1 08:00-09:00 EDT (14:00-15:00 CEST)
- Session 2 13:00-14:00 EDT (19:00-20:00 CEST)
Register here
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Cracking the Code to Growing your MSP Business – September 24, 2024
Does your MSP follow a roadmap? Do you know where your business is heading? Without a plan, it can be difficult to know what you want to achieve, where the gaps might be, and where to focus your energy. In this session we will review: the importance of sales planning and how to develop a roadmap of your business to meet your growth goals, how to leverage your internal customer data, as well as the market landscape, to uncover new revenue opportunities, and how to use this data to market your new service from a net new customer acquisition perspective, as well as from a customer expansion and retention perspective
- Session 1 08:30-11:00 EDT (14:30-17:00 CEST)
- Session 2 13:00-15:30 EDT (19:00-21:30 CEST)
Register here
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Cove Data Protection: API Basics – September 26, 2024
Join Head Nerd Eric Harless as he gets you started using the Cove Data Protection – Json API for monitoring and reporting. In this session, you will learn about the Json API and PowerShell wrapper for API authentication, adding customers, enumerating device statistics, and generating reports.
- Session 1 08:00-09:00 EDT (14:00-15:00 CEST)
- Session 2 13:00-14:00 EDT (19:00-20:00 CEST)
Register here
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Head Nerd 2024 Office Hours
In addition to our Boot Camp series, the Head Nerds host drop-in Office Hours where you can participate in discussions with them. Join in and be a part of the conversation!
N‑central – September 3, 2024
Each month, join our Head Nerd, Paul Kelly, and Product Management guests to get help with your platform or whatever you need! You can ask about patching, deployment, automation, scripting, best practices, Apple Device Manager, what other MSPs do, etc. We will also walk you through some recently added automation policies and will help you build the policy you need for your business.
11:00 – 12:00 EDT (17:00 – 18:00 CEST)
N‑sight RMM – September 5, 2024
Join Head Nerd Joe Ferla and ask him for help with your platform for whatever you need! You can ask about patching, deployment, automation, scripting, best practices, what other MSPs do, etc. We will also walk you through some recently added automation policies and will help you build the policy you need for your business.
11:00 – 12:00 EDT (17:00 – 18:00 CEST)
Cove Data Protection – September 10 13, 2024
Join Head Backup Nerd Eric Harless to ask him how to get the most out of your backup and recovery strategy. Get more out of the product you already have. Let him show you how to maximize efficiencies with your backup solution today!
11:00 – 12:00 EDT (17:00 – 18:00 CEST)
Security – September 12, 2024
Join Head Security Nerd Lewis Pope as he provides you with a monthly security update that includes patch Tuesday information and other security news you need to be aware of. Then take the time to ask him about that or other best practices for keeping your customers safe.
11:00 – 12:00 EDT (17:00 – 18:00 CEST)
Business – September 17, 2024
Join our Head Sales and Marketing Nerd Stefanie Hammond as she lends you her 16 years of experience helping MSPs build offerings, pricing, and go-to-market strategies. Learn why your programs are stopping your customers from moving up to the next level, what you can do to maximize your margins, and sales tips and tricks the more successful MSPs use to win deals.
11:00 – 12:00 EDT (17:00 – 18:00 CEST)
Operational Efficiency – September 19, 2024
Efficiency is one of the primary differences between average MSPs and best-in-class MSPs and is often one of the differences between making money and losing money. Join Joe Ferla and Jason Murphy, Head Nerds, as they lead a live Q&A session dedicated to helping you become a more efficient MSP.
10:00 – 11:00 EDT (16:00 – 17:00 CEST)
Cloud and Tools – September 25, 2024
We will routinely cover new releases at the beginning of each session and then jump into you asking your questions and discussing best practices in the toolsets. Looking forward to seeing you there.
11:00 – 12:00 EDT (17:00 – 18:00 CEST)
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