N‑sight Helps Ready Digital Dive Deeper Into Its Customers’ Networks
Challenge
Ready Digital needed a platform that would allow them to become more efficient and support them in building a range of automation scripts to gain control of their customer networks.
Results
N‑sight RMM enabled Ready Digital to improve workflows, save time, and avoid lengthy visits to clients. It has also given them access to the data they need to be more proactive with customer networks.
reduction in on-site assistance
reduction in time spent on system installation
About Ready Digital
Ready Digital is the largest of the individual companies in the Ready Group, providing IT support to over 2000 customers across Italy and specializing in servicing accounting firms and SMEs. Managing 8400 devices and 1773 servers, Ready Digital needed a more efficient platform to help them build a range of automation scripts to gain control of their customer networks. See how N‑sight RMM enabled Ready Digital to improve workflows, save time, avoid lengthy client visits, and access crucial data to be more proactive with customer networks.
Ready Digital
- N‑able solutions:
- N-sight RMM ,
- Cove Data Protection
Usability, simplicity, compatibility, integration services, multitenant dashboard: these are the main reasons why we originally choose he N‑able platform.
Carlo Ruggeri Project manager, Ready Digital
Challenge
After joining Ready Digital in 2011, Carlo Ruggeri was impressed by the N‑able N‑sight platform’s usability, integration services, customization options, and multitenant dashboard. Ready Digital uses N‑sight to check that everything has been installed and configured correctly after the daily activities of its technicians. They’re also able to quickly intervene when system alerts and anomalies occur.
“N‑sight’s monitoring enables us to effectively control things like post-installation systems, backup, and resource usage, as well as checking performance during the execution of applications,” adds Carlo. “All this can be monitored and eventually corrected to boost customer satisfaction. Potential system errors are quickly highlighted through verified alerts, and data is collected and shown on dashboards so we can easily monitor activities.”
However, Carlo wanted complete control of the devices on his customers’ networks. He believed API queries would allow him to extend the platform’s power and develop scripts to control devices.
Solution
That’s when Ready Digital discovered N‑able N‑sight, a Remote Monitoring and Management solution with an embedded automation manager that can help users easily develop scripts. Through the extensive use of scripting and automation, the team can now provide customers with proactive rather than reactive support.
Résultats
Thanks to the scripting and automation capabilities of N‑able, Carlo and his team have been able to completely transform the way they provide support to customers.
“N‑sight RMM has helped us improve workflows, save time, and avoid unnecessary visits to clients, as well as working more efficiently and productively,” he explains. “N‑sight has enabled us to enter the managed services sector by reducing costs and improving the services provided.”
Always looking to push boundaries, Ready Digital is also working to develop a machine-learning platform that takes network data from N‑sight and uses that to predict customer issues.
Carlo concludes: “As a group, we are focused in three main parts: cloud, cybersecurity, and artificial intelligence, and we hope to increase our collaboration with the N‑able across all these areas.”
While the company deals directly with N‑able for a lot of their issues, they retain close contact with their Italian distributor, Mario Menichetti at CIPS Informatica, who originally brokered the deal with N‑able. Mario recently brought them in to an event to help educate other Italian MSPs on the power of using automation, particularly within the N‑sight platform.
Partnership
Ready Digital is part of the Ready Group, an Italian IT services business that operates seven different companies in a range of markets, including cloud infrastructure, artificial intelligence, and software retail. The group has been an N‑able partner since 2011 and currently has eight offices, over 100 employees, 5000 customers, and generates €11 million in turnover.
Ready Digital is the largest of the individual companies in the Ready Group, providing IT support to over 2000 customers across Italy and specializing in servicing accounting firms and SMEs. It currently manage 8400 devices and 1773 servers using Cove and N‑sight (including Managed AV, EDR, Patch Management, Web Protection, and Take Control.)