Towards Resiliency – First Secure’s Cybersecurity Evolution
Challenge
First Secure sought to modernize its SIEM and endpoint tools to deliver scalable, cost-effective, 24/7 security tailored to SMB and mid-market clients. They needed seamless integration, compliance support, and predictable pricing as demand grew.
Results
Their shift to N‑able EDR (powered by SentinelOne) and Adlumin MDR enabled 24/7 protection, better threat response, and client trust—proving that integrated, always-on security drives growth, resilience, and executive buy-in through proactive defense.
About First Secure
First Secure
Employees: 150
Founded in: 1985
Partner since: 2024
- N‑able solutions:
- Endpoint Detection and Response ,
- Adlumin Security Operations
We’ve actually had fantastic success with Adlumin, whenever we’ve had any issues, we’re very quick to get on to support.
Steve Ouzman General Manager, First Secure
Challenge
First Secure, a forward-thinking Managed Services Provider, continuously evaluates ways to enhance the value and performance of its security offerings for a diverse SMB to mid-market clientele. As the cybersecurity landscape evolved—with increasing data volumes, dynamic compliance requirements, and the need for 24/7 vigilance—the team identified an opportunity to strengthen their service portfolio. By modernizing their SIEM and endpoint capabilities, they positioned themselves to deliver more scalable, costeffective, and high-performance security services, tailored to the growing demands of sectors such as education, healthcare, and manufacturing.
They needed a solution that could:
- Scale with client growth without cost unpredictability
- Provide 24/7 threat detection and response
- Integrate seamlessly with existing tools and APIs
- Support compliance and reporting needs
Solution
A Unified, Scalable Security Framework
Since spring 2024, First Secure has elevated its security services by integrating N‑able EDR and, more recently, Adlumin MDR into its offering. This strategic enhancement enabled them to adopt a device-based pricing model, removing data volume constraints, and unlocking full log ingestion for deeper visibility. With 24/7 global SOC coverage through MDR, they now deliver continuous, enterprisegrade protection, reducing alert fatigue and further strengthening client confidence. Seamless integration with existing endpoint tools and APIs further streamlined operations, enhancing threat detection and response. These advancements have not only boosted operational efficiency but also reinforced First Secure’s reputation as a trusted, innovative security partner
Predictable, Scalable Pricing
The device-based pricing model of N‑able EDR allows First Secure to onboard clients without worrying about EPS (events per second) or data caps. This was especially impactful for price-sensitive SMBs, enabling broader adoption and deeper security coverage.
24/7 Threat Detection and Response
With Adlumin MDR, First Secure gained access to a global SOC that operates around the clock. This eliminated the need for an internal night shift team and ensured that clients always had “A-team” level protection—even at 3 AM. It also allowed the internal team to focus on strategic initiatives during business hours.
Seamless Integration and Compliance Support
The API-driven architecture of N‑able allows for easy integration with existing tools. This facilitated real-time alert ingestion into their SIEM and supported compliance frameworks like ISO 27001 through robust log management and reporting.
Résultats
First Secure’s journey underscores the importance of proactive security investment. Many clients only engaged after suffering ransomware attacks—often due to poor patching or unaddressed vulnerabilities. These incidents highlighted the critical need for continuous monitoring, vulnerability management, and endpoint protection. The team learned that offering a structured, multiyear cybersecurity roadmap—aligned with compliance standards—helped clients secure executive buy-in and budget allocation. The MDR service proved invaluable in bridging the gap between business hours and realtime threat response, reinforcing the value of a hybrid human-machine defense model. Ultimately, the experience taught them that scalable, integrated, and always-on security is not just a service—it’s a business enabler.
Partnership
Discover First Secure’s transformative cybersecurity journey. By integrating Adlumin MDR with N‑able EDR, they’ve achieved always-on threat detection, seamless endpoint integration, and comprehensive 24/7 managed detection and response. This evolution has empowered their clients with scalable, cost-efficient protection, delivering enterprise-grade security without added complexity. Dive into the details of this journey, which has yielded impressive results almost instantly.
