PSA Integrations in Adlumin MDR

PSA Integrations in Adlumin MDR: Streamline Security Ticketing and Response

Join Joe Ferla, Adlumin Head Nerd, for a practical masterclass on connecting Adlumin MDR with your PSA tools to help improve ticket flow, response workflows, and operational efficiency.

Need to get security tickets flowing from Adlumin MDR into your ticketing solution? This webinar is designed for MSPs using HaloPSA, Autotask, or MSP Manager who want to better understand how PSA integrations can support a smoother incident response process.

In this session, Joe Ferla will walk through the backbone of how the integrations work, what becomes a ticket, and how to optimize the flow of security information into your existing service desk processes. You will also get practical guidance on improving handoffs, reducing manual effort, and helping your team act faster when incidents require attention.

What you will learn:

• How Adlumin MDR can integrate with PSA tools such as HaloPSA, Autotask, and MSP Manager.
• How tickets are created, routed, and synchronized between security operations and the service desk.
• What types of Adlumin MDR incidents can become Jira tickets.
• Ways to optimize ticket workflows for faster investigation, escalation, and resolution.
• Practical tips to improve visibility and reporting for security operations.

Register now to discover how PSA integrations in Adlumin MDR can help streamline security incident response and support a more efficient MDR workflow.