Part 4: The Future of Halo + N‑central – Where We’re Headed

Part 1: Laying the Foundation – Why Integrate Halo PSA with N‑central?

Overview:
We’ll kick off the series by setting the stage—why integration between your PSA and RMM is more important than ever. We'll outline the business and operational drivers for bringing Halo PSA and N‑central together, and give you a high-level preview of what the rest of the series will cover. Expect a basic walkthrough of the integration setup, including required configuration and prerequisites to get both platforms talking.

Key Topics:

• Motivation: Time savings, better visibility, reduced swivel-chair work
• Initial configuration steps and best practices
• How the integration unlocks bigger value across your tool stack

Part 2: Real-World Scenarios – Alerts, Billing, and Automation in Action

Overview:
Now that the foundation is set, we’ll go deeper into the core mechanics of the integration—how Halo PSA and N‑central communicate and collaborate. You’ll see how alerts become actionable tickets, how data flows between systems, and how billing automation can help your business scale without manual errors.

Key Topics:

• Alert-to-ticket workflows and time tracking
• Device and service synchronization
• Billing automation that ties directly to service delivery
• Real-life examples from MSPs already running this stack

Part 3: Advanced Use Cases – Triggering Automation Policies and AI Integration

Overview:
This session gets into the power moves. You’ll learn how to take Halo PSA automation to the next level by triggering N‑central Automation Policies (APs) directly from tickets or events. We’ll also introduce how AI is being layered into the experience, making it easier to recommend actions, resolve faster, and move towards a proactive support model.

Key Topics:

• Triggering APs from Halo tickets or workflows
• Using AI to suggest remediations or route issues
• Examples of “closed loop” automation scenarios
• How AI and automation together drive technician efficiency

Part 4: The Future of Halo + N‑central – Where We’re Headed

Overview:
Let’s look ahead. This final session will explore what’s coming next in the Halo/N‑central integration story—including how Model Context Protocol (MCP) and N‑able’s AI Consortium will enable tighter, smarter, and more scalable integrations. It’s not just about connecting tools—it’s about aligning them to deliver outcomes.

Key Topics:

• MCP and the new integration model
• Vision for AI-enhanced service delivery
• Opportunities for self-healing environments
• How N‑central, Halo PSA, and the broader N‑able ecosystem are evolving together