How First Watch Restaurants Leverage N‑able Solutions to Support 500+ Locations
- Employees: +14,000
- Founded: 1983
- Customer since: 2021
- N-able solutions: N‑central, Cove Data Protection
About First Watch
Discover how First Watch, a leading U.S. brunch restaurant group, scaled IT operations to support 500+ locations and 13,000 employees during rapid growth. By adopting N‑able N‑central and Cove Data Protection, the team streamlined remote management, embraced automation, strengthened security, and met strict compliance requirements—all while reducing costs and improving speed.
Challenge
When First Watch, a popular breakfast, lunch, and brunch restaurant group operating in the United States, set its sights on rapid expansion, the IT team faced a daunting challenge: how to support over 500 locations, and 13,000 employees with just a handful of infrastructure experts.
Results
The transition was swift. “I was able to roll out the product in basically less than a day and actually use it to get rid of the other tool that we were using,” Brian said. This agility proved invaluable, especially during acquisitions and franchise transitions. “In some of our acquisitions, we purchased a franchisee back—the same thing. One of our MSPs that manages a bunch of our franchisees uses ConnectWise, so we could easily have them roll it out to begin with and then I just uninstalled their product.”
