July 2023: Head Nerd MSP Bootcamp Roundup
By Pete Roythorne
If you haven’t checked out any of our head nerd Bootcamps yet, July offers yet month of amazing content from our Head Nerds. Here are some of the key highlights.
July 6th—Are You Ready for Recovery with Eric Harless
In this brand-new boot camp, Eric will go through how to prepare for recovery should you find yourself in some sort of natural disaster that you need to deal with.
When we were at Empower Las Vegas last year one of our partners reached out to us, having recently been hit by Hurricane Ian. He wanted to share how Cove Data Protection had helped him roll back and restore after this hurricane. We’ll be sharing his experience as part of this bootcamp, before Eric will take attendees through a step-by-step guide of what to do if you find yourself in this situation.
This will help you learn how to:
- Weather the storm
- Recover from ransomware
- Roll back from a bad patch
Who should attend:
New, intermediate, and advanced backup users. Technical and business personnel.
Get involved:
- Session 1—8:00-10:30 ET (14:00-16:30 CET) Register
- Session 2—13:00-15:30 ET (19:00-21:30 CET) Register
July 18th—Operational Efficiency with Jason Murphy and Joe Ferla
Efficiency is one of the primary differences between average and best-in-class MSPs. This Bootcamp will introduce you to the benefits of building efficiencies into your service delivery. Those efficiencies can translate into increased profit margins, improved capacity, and high customer retention rates. Jason and Joe will walk through both theory and hands-on labs that can help you identify and engage efficiencies in your business.
You’ll learn how to:
- Determine your current service delivery efficiency score
- The most common service delivery KPIs and how to measure them
- Compare yourself against your peers and the industry
- Practical methods for improving your efficiencies
Who should attend:
This Boot Camp is perfect for MSPs interested in transformational change and making their MSP business more efficient.
Get involved:
- Session 1—08:00-11:00 ET (14:00-17:00 CET) Register
- Session 2— 13:00-16:00 ET (19:00-22:00 CET) Register
July 19th—Cracking the Code to Building Loyal Customers with Stefanie Hammond
Winning and signing net new clients is absolutely necessary to grow your business, but don’t forget additional sales and growth opportunities can be found within your existing customer base as well. Proper account management is critical to helping you advance your MSP to the next level, and it should not be overlooked or neglected. Stefanie will guide you through building a process around your account-management motion to help strengthen your client relationships, uncover new sales opportunities, and avoid customer churn by keeping your competition out.
You’ll learn:
- How to design a proper account-management process for your MSP
- The critical role strategic business reviews play in helping uncover new sales opportunities
- How to structure business reviews with your customers
Who should attend:
MSP Business Owners, Sales Leadership, Marketing Leadership, and Account Managers
Get involved:
Session 1—8:30-11:00 ET (14:30-17:00 CET) Register
Session 2—13:00-15:30 ET (19:00-21:30 CET) Register
July 20th—Organising Your Techs for Operational Efficiency with Joe Ferla
This is another brand-new boot camp called which is focused on talking about operational efficiency but this time from a technician level. As MSPs grow, it becomes a necessity to look at the structure of their tech support and engineering departments. Joe will guide you through some of the many structures we see our partners using, how to manage them, how to apply our KPIs, and how to react to the results of the KPI measurements.
In this boot camp, we will cover:
- Emerging tech support
- Mid-tier support structures
- Successful, mature, and more unique MSP tech support and account management structures
- The KPIs needed to manage each structure and the goals to hit for each one
Who should attend:
Any growing or emerging MSP.
Get involved:
- Session 1—08:00 – 10:00 EDT (14:00 – 16:00 CEDT) Register
- Session 2—13:00 – 15:00 EDT (19:00 – 21:00 CEDT) Register
July 25th—N‑central Optimization with Jason Murphy and Paul Kelly
This Bootcamp has had a revamp, so there will be new material covered. It’s easy to be so focused on immediate needs, that your instance of N‑central may not be running as well as it once was. To learn how to optimize N‑central to improve how you and your team use it and to pick up some great tips from other MSPs, Jason and Paul will take a deep dive into everything you need to know.
This session will cover:
- Reducing the number of active issues
- Identifying and fixing misconfigured, stale, or failed services
- Streamlining your notification engine
- Aligning your implementation strategy
- Minimizing the need for remote control to maximize support efficiency
Who should attend:
Anyone using or thinking of using N‑central. This helps tweak your deployment to make sure you have its best use.
Get involved:
- Session 1—8:00-9:30 ET (14:00-15:30 CET) Register
- Session 2—13:00-14:30 ET (19:00-20:30 CET) Register
July 27th—N‑sight Optimization with Joe Ferla
It can be hard to make room in your schedule to improve your own operations when you’re spending all your time taking care of your clients’. In this Bootcamp Joe provides recommendations and demonstrates best practices for the N‑sight RMM dashboard that will make your work-life easier.
This session will cover:
- Automating common workflows
- Condensing hours of labor into a few weekly maintenance routines
- Brining 24×7 and DSC checks under control to reduce noise
- Combining Checks and Tasks with auto-healing to reduce your workload and improve reliability and resilience
- Leveraging the features of RMM to maximize efficiency
Who should attend:
N‑sight RMM admins and anyone considering N‑sight RMM. The demonstrations in this boot camp will make sure your deployment is working at peak efficiency.
Get involved:
- Session 1—8:00-10:30 ET (14:00-16:30 CET) Register
- Session 2—13:00-15:30 ET (19:00-21:30 CET) Register
Pete Roythorne is Senior Brand Content Editor for N‑able
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