July 2024: Head Nerd Bootcamp and Office Hours Agenda
By Pete Roythorne
Every month our Head Nerds provide a huge amount of practical and insightful content in the shape of Bootcamps and Office Hours. This content is specifically created to help you build your business and make the most of the products you use.
So join us in July for a new round of Boot Camps and Office Hours!
Reserve Your Seat for a N‑able Boot Camp
Join us each month for a diverse array of virtual events covering both business and technical subjects. Be part of the experience by signing up for our upcoming sessions! Here’s a full listing of everything that’s happening this month.
Click on the links to read more and register:
- July 2: Mac Scripting in N‑sight RMM
- July 3: Customer On-boarding N‑central
- July 9: Customer On-boarding N‑sight
- July 10: How to Find Opportunities for Your MSP and Thrive in a Saturated Market
- July 11: Cove Data Protection: Advanced Monitoring
- July 16: Advanced Analytics: Customizing and Creating Reports That Fit You
- July 17: Cracking the Code to Successful Sales: You Got the Meeting Now What?
- July 18: Leveraging Rest APIs in N‑central
- July 23: Leveraging Rest APIs in N‑sight
- July 24: Accelerate your Growth with N‑able MDR
- July 25: Deep Dive into User Management in Cloud Commander
- July 30: N‑central Patch Management Series – Configuration and Deployment
- July 31: Cove Data Protection: Automating Deployment
- Office Hours
Mac Scripting in N‑sight RMM – July 2
The goal of automation is to make more efficient use of your time and enable you to focus on the tasks that require a personal touch. In this Mac Scripting Bootcamp, Joe Ferla will show you how to access the Unix underpinnings of macOS and make use of the Mac’s multiple available scripting environments.
- Register here for Mac Scripting in N‑sight RMM Session 1 – July 2 08:00 – 10:00 EST (15:00 – 17:00 CEST)
- Register here for Mac Scripting in N‑sight RMM Session 2 – July 2 13:00 – 15:00 EST (20:00 – 22:00 CEST)
Customer On-boarding N‑central – July 3
In this Boot Camp, Head Nerd, Jason Murphy will walk you through the common aspects of onboarding your MSP customer into the N‑central® platform. It will overview the steps our MSP partners need to ensure they have the full management of every customer environment. If the customer is not onboarded into N‑central correctly, there may be gaps that can really cost you.
- Register here for Customer On-boarding N‑central Session 1 – July 3
- Register here for Customer On-boarding N‑central Session 2 – July
Customer On-boarding N‑sight – July 9
In this Boot Camp, Head Nerd, Joe Ferla will walk you through the common aspects of onboarding an MSP customer into the N‑sight RMM platform. He will demonstrate the steps our MSP partners take to ensure they can manage any customer environment
- Register here for Customer On-boarding N‑sight Session 1 – July 9 08:00 – 10:00 EST (15:00 – 17:00 CEST)
- Register here for Customer On-boarding N‑sight Session 2 – July 9 13:00 – 15:00 EST (20:00 – 22:00 CEST)
How to Find Opportunities for Your MSP and Thrive in a Saturated Market – July 10
The global managed services market is expected to reach $311 billion by 2027. So, why are so many MSPs struggling with lead generation, revenue growth, and capturing some of this exploding market for themselves? The MSP industry is a crowded one and, according to MSP Alliance, there are over 150,000 MSPs globally essentially selling the same set of services. Let us show you how to stand out amongst the competition.
- Register here for How to Find Opportunities for Your MSP and Thrive in a Saturated Market Session 1 – July 10 08:30 – 10:00 EDT (14:30 – 16:00 CEST)
- Register here for How to Find Opportunities for Your MSP and Thrive in a Saturated Market Session 2 – July 10 13:00 – 14:30 EDT (19:00 – 20:30 CEST)
Cove Data Protection: Advanced Monitoring – July 11
Advanced Monitoring and Reporting across dozens or even hundreds of backup device using Cove Data Protection should not be resource drain on your MSP technicians or IT staff. Cove includes many ways for you to quickly identify backup trends, pinpoint recovery problems and confirm compliance with unique data protection standards. Join our Head Nerd as they walk you through Advanced Monitoring Techniques within Cove Data Protection.
- Register here for Cove Data Protection: Advanced Monitoring Session 1 – July 11 08:00 – 10:00 EDT (14:00 – 16:00 CEST)
- Register here for Cove Data Protection: Advanced Monitoring Session 2 – July 11 13:00 – 15:00 EDT (19:00 – 21:00 CEST)
Advanced Analytics: Customizing and Creating Reports That Fit You – July 16
This bootcamp is designed to take you one step deeper into the world of Analytics. You’ll learn: how to create and brand custom reports for you and end users, how to use direct data access to the snowflake database, and how Analytics and BrightGauge can take your reporting to the next level.
- Register here for Advanced Analytics: Customizing and Creating Reports That Fit You Session 1 – July 16 08:00 – 09:00 EDT (14:00 – 15:00 CEST)
- Register here for Advanced Analytics: Customizing and Creating Reports That Fit You Session 2 – July 16 13:00 – 14:00 EDT (19:00 – 20:00 CEST)
Cracking the Code to Successful Sales: You Got the Meeting Now What?– July 17
You have been busy executing your marketing strategy and have implemented an outbound telemarketing motion to attract new leads for your MSP. You have successfully connected with a prospect that is interested in your services and wants to meet with you. Now what? In this first of a three-part boot camp series focused on the MSP sales process, this session will concentrate on the initial qualification meeting with a new prospect.
- Register here for Cracking the Code to Successful Sales: You Got the Meeting Now What? Session 1 – July 17 08:30 – 11:00 EDT (14:30 – 17:00 CEST)
- Register here for Cracking the Code to Successful Sales: You Got the Meeting Now What? Session 2 – July 17 13:00 – 15:30 EDT (19:00 – 21:30 CEST)
Leveraging Rest APIs in N‑central – July 18
Remote management software is integral for top notch service delivery, but there are no solutions out there that support every type and brand of software you may want integrated. Join Head Nerds, Jason Murphy and Paul Kelly, as they uncover how to leverage the N‑central Rest API’s to meet your needs.
- Register here for Leveraging Rest APIs in N‑central Session 1 – July 18 08:00 – 10:00 EDT (14:00 – 16:00 CEST)
- Register here for Leveraging Rest APIs in N‑central Session 2 – July 18 13:00 – 15:00 EDT (19:00 – 21:00 CEST)
Leveraging Rest APIs in N‑sight – July 23
No remote management platform can include integrations with every possible combination of software and hardware. For this reason, N‑sight RMM includes an extensive API to communicate with external services or your own custom software.
- Register here for Leveraging Rest APIs in N‑sight Session 1 – July 23 08:00 – 10:00 EDT (14:00 – 16:00 CEST)
- Register here for Leveraging Rest APIs in N‑sight Session 2 – July 23 13:00 – 15:00 EDT (19:00 – 21:00 CEST)
Accelerate your Growth with N‑able MDR – July 24
It can take days, weeks or even months and lots of effort to properly setup a SIEM, write correlation and detection rules, feed that into a security orchestration, automation and response (SOAR) system, build a 24x7x365 security operations center (SOC) that can investigate events, and maintain a system of record to help with compliance and audits. It may seem impossible but these mission critical capabilities can be implemented quickly with N‑able’s MDR. Join Lewis Pope as he delves into how what were once chokepoints for MSPs can become accelerators for growing your portfolio of cyber security services to your current clients and move up-market to industries that require adherence to established frameworks.
- Register here for Accelerate your Growth with N‑able MDR Session 1 – July 24 08:00 – 09:30 EDT (14:00 – 15:30 CEST)
- Register here for Accelerate your Growth with N‑able MDR Session 2 – July 24 13:00 – 14:30 EDT (19:00 – 20:30 CEST)
Deep Dive into User Management in Cloud Commander – July 25
This Boot Camp is designed to look at multiple user-management scenarios and how Cloud Commander can make those situations easier for techs to handle in order to improve service delivery. We’ll also look at reporting tips and tricks in Cloud Commander that can make global and per-tenant reporting easier and quicker.
- Register here for Deep Dive into User Management in Cloud Commander Session 1 – July 25 08:00 – 09:00 EDT (14:00 – 15:00 CEST)
- Register here for Deep Dive into User Management in Cloud Commander Session 2 – July 25 13:00 – 14:00 EDT (19:00 – 20:00 CEST)
N‑central Patch Management Series – Configuration and Deployment – July 30
In this session, the Head Nerds will explain how to set up and deploy patch management in N‑central so you can understand how to leverage it effectively for each use case you encounter. We will focus on efficiency and reliability to help you reduce the hours required to support this essential part of any MSP offering. And of course we won’t forget everyone’s favourite part; we’ll be disclosing tips and tricks we’ve learned working with so many different partners to help take your patch process to the next level.
- Register here for N‑central Patch Management Series – Configuration and Deployment Session 1 – July 30 08:00 – 09:30 EDT (14:00 – 15:30 CEST)
- Register here for N‑central Patch Management Series – Configuration and Deployment Session 2 – July 30 13:00 – 14:30 EDT (19:00 – 20:30 CEST)
Cove Data Protection: Automating Deployment – July 31
Join our Head Nerd as they walk you through automating deployment of Cove Data Protection. Whether you’re adding a single server or hundreds of laptops, Cove Data Protection can be easily deployed throughout your organization or across your customer base in minutes with just a few clicks. Cove delivers the peace of mind that comes with having robust data-recovery options available to you when disaster strikes.
- Register here for Cove Data Protection: Automating Deployment Session 1 – July 31 08:00 – 10:30 EDT (14:00 – 16:30 CEST)
- Register here for Cove Data Protection: Automating Deployment Session 2 – July 31 13:00 – 15:00 EDT (19:00 – 21:00 CEST)
Office Hours
July 2: N‑central 11:00-12:00 EDT (17:00-18:00 CEST)
Each month, join our Head Nerd, Paul Kelly, and Product Management guests to get help with your platform or whatever you need! You can ask about patching, deployment, automation, scripting, best practices, Apple Device Manager, what other MSPs do, etc. We will also walk you through some recently added automation policies and will help you build the policy you need for your business.
July 3: N‑sight RMM 11:00-12:00 EDT (17:00-18:00 CEST)
Join Head Nerd Joe Ferla and ask him for help with your platform for whatever you need! You can ask about patching, deployment, automation, scripting, best practices, what other MSPs do, etc. We will also walk you through some recently added automation policies and will help you build the policy you need for your business.
July 9: Cove Data Protection 11:00-12:00 EDT (17:00-18:00 CEST)
Join Head Backup Nerd Eric Harless to ask him how to get the most out of your backup and recovery strategy. Get more out of the product you already have. Let him show you how to maximize efficiencies with your backup solution today!
July 11: Security 11:00-12:00 EDT (17:00-18:00 CEST)
Join Head Security Nerd Lewis Pope as he provides you with a monthly security update that includes patch Tuesday information and other security news you need to be aware of. Then take the time to ask him about that or other best practices for keeping your customers safe.
July 17: Business 11:00-12:00 EDT (17:00-18:00 CEST)
Join our Head Sales and Marketing Nerd Stefanie Hammond as she lends you her 16 years of experience helping MSPs build offerings, pricing, and go-to-market strategies. Learn why your programs are stopping your customers from moving up to the next level, what you can do to maximize your margins, and sales tips and tricks the more successful MSPs use to win deals.
July 24: Cloud and Tools 11:00-12:00 EDT (17:00-18:00 CEST)
We will routinely cover new releases at the beginning of each session and then jump into you asking your questions and discussing best practices in the toolsets. Looking forward to seeing you there.
July 28: Operational Efficiency 10:00-11:00 EDT (16:00-17:00 CEST)
Efficiency is one of the primary differences between average MSPs and best-in-class MSPs and is often one of the differences between making money and losing money. Join Joe Ferla and Jason Murphy, Head Nerds, as they lead a live Q&A session dedicated to helping you become a more efficient MSP.
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