Integrations Xurrent
Xurrent is a SaaS-based service management platform designed for IT leaders and managed service providers (MSPs.). Built from the ground up with MSPs in mind, Xurrent brings operational efficiency, automation and best in class customer support tools to your organization. Xurrent architecture and AI-driven functionality make it easy to deploy and maintain, ensuring a low total cost of ownership (TCO). Its multi-tenancy enables collaboration across your customer end points and automates workflows across different functions. It offers simplicity of use, a surplus of both advanced and comprehensive functionality.
Xurrent helps with:
- Real-time synchronization between N‑central and Xurrent ticketing
- Specialized teams collaborating seamlessly in their respective system of records while sharing relevant context automatically
- Escalations, analytics and powerful collaboration tools all leveraging the same issue details
Xurrent ITSM for MSPs: https://www.xurrent.com/managed-service-providers/
- Lightning fast speed and performance: Xurrent offers <350ms response time for 95% of all interactions. Intuitive, out-of-the-box workflows. Enjoy process improvements Day 1.
- Seamless Collaboration: Communicate within intelligent permissions that automatically connect to your clients through an intelligent interface – all tracked in a central location, visible only to appropriate audiences.
- Rapid Customer Onboarding: Quickly and securely add new customers to your services platform – or integrate into theirs. Provide services immediately.
- Visibility to Service Delivery: Accurately track all aspects of delivered services from the time spent by various skill levels to SLA coverage – all with transparent out-of-the-box dashboards and reporting.
Xurrent Leading AI: https://www.xurrent.com/platform/ai-service-desk/
- Rich, cross functional set of AI capabilities to power your MSP business done securely, privately and included in all package tiers.
- Capabilities aimed at immediate impact on day 1 including: auto classification of inbound tickets, natural language AI processing into automation rules, and a best in breed AI virtual agent to communicate with your customers – to name only a few.
