A RACI Matrix is a valuable tool for MSPs to define roles and responsibilities during cybersecurity incidents, ensuring clarity, accountability, and efficient resource allocation. It helps avoid confusion, assigns tasks, and streamlines decision-making during emergencies, preventing delays that could cost time and money. MSPs can use RACI Matrices to clarify client responsibilities, highlight resource needs, and justify costs, fostering better preparation and coordination for incident response. Watch the video to learn how to implement this tool for smoother incident management and stronger client relationships.