This blog was co-authored by Kam Srikanth is a Sr. Product Manager at AlertOps

In this blog, we’ll explore how integrating AlertOps with N‑central can revolutionize your incident management and alerting process. Whether you’re looking to enhance multi-channel communication, streamline on-call scheduling, or reduce the risk of missed alerts, this integration helps you move to smarter, faster responses to critical IT issues.

Let’s dive into how this powerful combination works and the key features and benefits it brings to your IT operations. From automated alert enrichment to dynamic escalation policies, we’ll highlight how AlertOps extends N‑central’s capabilities to keep your IT team proactive and efficient.

Challenge

N‑central provides robust monitoring and alerting capabilities that help MSPs and IT teams stay on top of critical issues across their environments. While it includes powerful native email notification features, today’s IT teams often require more dynamic and flexible communication methods to ensure rapid response. As infrastructures grow more complex and teams become increasingly distributed, there’s a growing need for multi-channel alerting, across SMS, phone calls, mobile push notifications, Microsoft Teams, and Slack, to ensure that critical messages are seen and acted upon. Additionally, effective incident management often demands advanced on-call scheduling to ensure the right team member is notified at the right time, regardless of their location or time zone. Without these capabilities, teams risk delayed responses and missed alerts, which can impact service levels and operational efficiency.

Solution

By integrating N‑central with AlertOps, MSPs and IT teams gain access to an enterprise-grade incident response platform that extends N‑central’s native alerting capabilities into a fully orchestrated on-call and escalation solution. Alerts generated by N‑central are seamlessly parsed via email and routed through AlertOps’ no-code platform. Teams benefit from configurable escalation policies, shift-based scheduling, and rich multi-channel notifications. This ensures that no alert is missed, regardless of time, location, or communication preferences, and enables faster, smarter responses to critical issues.

Key Features

• Multi-Channel Notifications: Route N‑central alerts via SMS, voice, email, mobile push, Slack, and Microsoft Teams to ensure coverage across every communication channel.
• Dynamic Escalation Policies: Automatically escalate alerts to the next available team member based on on-call rotations, severity, or time of day.
• Automated Alert Enrichment & Classification:
  Leverage AlertOps’ advanced email integration to auto-extract key details from N‑central alerts—such as device, site, severity, and issue type—and map them to intelligent workflows based on the type of incident.

Key Benefits

• Enhanced Efficiency: Eliminate manual triaging and reduce alert fatigue by routing only the most relevant alerts to the right person at the right time.
• Improved User Experience: Ensure on-call engineers are notified through their preferred communication channel with minimal setup.
• Reduced Downtime: Faster incident acknowledgment and resolution help maintain SLA compliance and reduce service disruption.
• Operational Agility: Easily scale alerting and response workflows without increasing administrative burden or tool complexity.

Implementation

N‑central will send alert notifications directly to AlertOps via a dedicated email address. These incoming messages are parsed using a purpose-built template that extracts relevant data fields such as alert source, severity, and issue type. AlertOps then uses this structured data to generate alerts within its platform, automatically associating them with predefined policies, user groups, and schedules. Based on these configurations, the alert is routed through the appropriate notification channels, whether SMS, voice, mobile app, email, or collaboration tools like Teams and Slack, ensuring delivery aligns with your operational protocols and escalation requirements.

Steps to Integrate

• Step 1: Set Up AlertOps Email Integration:
  • In AlertOps, go to Integrations > Add Email.
  • Choose the N‑able N‑central
  • Name your integration, choose an escalation policy, and copy the generated email address.

• Step 2: Configure N‑central User & Notification:
  • In N‑central, go to Administration > Users.
  • Create or edit a user, and paste the AlertOps email address into their email field.
  • Configure notification rules to send alerts via email for relevant conditions.

• Step 3: Test and Customize:
  • Send a test alert from N‑central to ensure proper parsing and delivery within AlertOps.
  • Adjust parsing rules, noise reduction filters, alert grouping or escalation policies as needed.

Resources

For assistance with the integration, please refer to the following resources:

• Documentation: https://docs.alertops.com/docs/n-central
• Customer Support: [email protected]

Get Started Today

Together, N‑central and AlertOps deliver a powerful, integrated incident management solution tailored for modern MSPs. N‑central provides deep visibility and proactive monitoring across complex environments, while AlertOps extends that visibility with intelligent alert routing, on-call automation, and multi-channel communications. This collaboration ensures that critical issues are not only detected quickly but acted upon efficiently, getting the right information to the right person, at the right time. By combining the strengths of both platforms, MSPs can reduce downtime, meet SLAs, and keep their operations running smoothly around the clock.

AlertOps has developed and maintains an integration with N‑central that provides a comprehensive alert management solution that helps ensure your team never misses critical information. AlertOps works in close collaboration with N‑able’s Technology Alliance Program (TAP). To see all the industry-leading integrations provided by our TAP Partners visit www.n-able.com/integrations

Paul Kelly is the Head Nerd for N‑central at N‑able. You can follow him on Twitter at @HeadNerdPaul, LinkedIn and Reddit at u/Paul _Kelly. Alternatively you can email me direct.

Kam Srikanth is a Sr. Product Manager at AlertOps. You can follow him on LinkedIn https://www.linkedin.com/in/kamalesh-srikanth/ or email at [email protected]