February 2025: Head Nerd Bootcamp and Office Hours Agenda

Welcome to the February Head Nerd Boot Camps and Office Hours listings. This month is brimming with exciting sessions that you won’t want to miss. Whether you’re looking to leverage Cloud Commander to build a more ‘sale-able” MSP or plan a Cyber Security tabletop exercise, the Head Nerds have got you covered.

And don’t forget, Empower Berlin is just around the corner!

Reserve Your Seat for an N‑able Boot Camp

Join us each month for a diverse array of virtual events covering both business and technical subjects. Be part of the experience by signing up for our upcoming sessions! Here’s a full listing of everything that’s happening this month.

Click on the links to read more and register:

• February 4, 2025: N‑central Monitoring: Leveraging Active Issues and Pivot Tables for Rapid Troubleshooting
• February 6, 2025: Leveraging Cloud Commander to Build a More ‘Sale-able’ MSP
• February 11, 2025: Cybersecurity Principals for the Modern MSP
• February 13, 2025: Mastering Sales Success – Conducting Effective Discovery Meetings
• February 18, 2025: Planning a Cyber Security Tabletop Exercise
• February 20, 2025: 3 KPIs that you Should be Measuring and Why
• February 25, 2025: Cove Data Protection: Automating Deployment
• February 27, 2025: Mastering Sales Success – Conducting Assessments that Yield Results
• Office hours

N‑central Monitoring: Leveraging Active Issues and Pivot Tables for Rapid Troubleshooting – February 4, 2025

Join us for an interactive session on “Utilizing the N central Active Issues View for Better Health Monitoring and Troubleshooting”. In this boot camp, you’ll learn how to leverage the N central Active Issues View to gain deeper insights into the health of your monitoring systems. Discover how to quickly identify and prioritize critical issues, analyze real-time data, and use pivot tables for efficient troubleshooting. By the end of this session, you will be equipped with practical skills to enhance your ability to manage system health and resolve issues swiftly, ensuring optimal performance and minimal downtime.

• Session 1 08:30-11:30 ET (14:30-17:00 CET)
• Session 2 13:00-15:30 ET (19:00-21:30 CET)

Register here
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Leveraging Cloud Commander to Build a More ‘Sale-able’ MSP – February 6, 2025

The new N able Cloud Commander™ solution is more than just a shiny new piece of technology. It’s something that can deliver increased value to both you and your customers. What should MSPs be doing to attract investors and make their MSP more enticing? Integrating N able Cloud Commander into your management stack can help. In this boot camp, hosted by N able Head Nerds Stefanie Hammond and Joe Ferla, participants will learn how Cloud Commander can accomplish three key objectives for their MSP.

• Session 1 08:30-10:00- EST (14:30-16:00 CET)
• Session 2 13:00-14:30 EST (19:00-21:30 CET)

Register here
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Cybersecurity Principals for the Modern MSP – February 11, 2025

Join the “Cybersecurity Principles for the Modern MSP” Boot Camp to build a strong foundation in cyber-resiliency. Designed for Managed Services Providers (MSPs), this Boot Camp covers everything from threat detection and response to security frameworks and effective client communication. Gain the skills to integrate cybersecurity into your services and create secure, resilient environments for your clients.

• Session 1 08:00-19:00:45 EST (14:00-17:00 CET)
• Session 2 13:00-14:00 ET (19:00-21:30 CET)

Register here
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Mastering Sales Success – Conducting Effective Discovery Meetings – February 13, 2025

You have been busy executing your marketing strategy and have implemented an outbound telemarketing motion to attract new leads for your MSP. You have successfully connected with a prospect that is interested in your services and wants to meet with you. Now what? In this first of a three-part boot camp series focused on the MSP sales process, this session will concentrate on the initial qualification meeting with a new prospect. The goal of this first meeting is to ask the right set of questions to determine if there is a fit between your MSP and your prospect’s business. If so, you can move forward with scheduling a second meeting, where you would conduct a thorough network and cybersecurity assessment.

• Session 1 08:30-11:00 EST (14:30-17:00 CET)
• Session 2 13:00-15:30 EST (19:00-21:30 CET)

Register here
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Planning a Cyber Security Tabletop Exercise – February 18, 2025

Preparedness for worst-case scenarios is crucial for a complete cybersecurity strategy. The “Planning a Cybersecurity Tabletop Exercise” Boot Camp helps MSPs and IT professionals develop skills to conduct effective preparations. Learn about the principles, processes, and resources needed to simulate incidents and assess client readiness. Tabletop exercises not only improve cyber-resilience but also provide opportunities to drive new revenue and increase service adoption. You’ll learn to create practical scenarios, engage stakeholders, and ensure everyone understands their role in a crisis.

• Session 1 08:00-09:00 EST (14:00-15:00 CET)
• Session 2 13:00-14:00 ET (19:00-20:00 CET)

Register here
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3 KPIs that you Should be Measuring and Why – February 20, 2025

If you cannot measure it, you cannot manage it. These are words to live by in the MSP space. In this Boot Camp, we will go over the three KPIs that you should be tracking as a leader in your MSP. We will cover the NPS scores, Utilization Rates, and First Time to Resolution KPIs. We will also dig into why I feel if you are only tracking a few KPIs, these are the most important.

• Session 1 08:00-09:00 EST (14:00-15:o0 CET)
• Session 2 13:00-14:00 ET (19:00-20:00 CET)

Register here
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Cove Data Protection: Automating Deployment – February 25, 2025

Whether you’re adding a single server or hundreds of laptops, Cove Data Protection can easily be deployed throughout your organization or across your customer base, in minutes with just a few clicks. Cove delivers the peace of mind that that you will have robust data recovery options available to you when disaster strikes. Join our Head Nerd as they walk you through automating deployment of Cove Data Protection.

• Session 1 08:00-09:00 EST (14:00-15:00 CET)
• Session 2 13:00-14:00 ET (19:00-20:00 CET)

Register here
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Mastering Sales Success – Conducting Assessments that Yield Results – February 27, 2025

You’ve completed a successful initial meeting with your prospect and determined they are a qualified lead and potential good fit for your MSP. In this second session of a three-part boot camp series focused on the MSP sales process, we will concentrate on that critical follow-up meeting, where you will need to gather your data to develop a compelling proposal that you can deliver to your prospect.

• Session 1 08:00-11:00 EST (14:30-15:00 CET)
• Session 2 13:00-15:30 ET (19:00-21:30 CET)

Register here
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Head Nerd 2025 Office Hours

In addition to our Boot Camp series, the Head Nerds host drop-in Office Hours where you can participate in discussions with them. Join in and be a part of the conversation!

N‑central – February 4, 2025

Each month, join our Head Nerd, Paul Kelly, and Product Management guests to get help with your platform or whatever you need! You can ask about patching, deployment, automation, scripting, best practices, Apple Device Manager, what other MSPs do, etc. We will also walk you through some recently added automation policies and will help you build the policy you need for your business.
11:00-12:00 ET (17:00-18:00 CET)

Register here

N‑sight RMM – February 6, 2025

Join Head Nerd Joe Ferla and ask him for help with your platform for whatever you need! You can ask about patching, deployment, automation, scripting, best practices, what other MSPs do, etc. We will also walk you through some recently added automation policies and will help you build the policy you need for your business.

11:00 – 12:00 EST (17:00 – 18:00 CET)

Register here

Cove Data Protection – February 11, 2025

Join Head Backup Nerd Eric Harless to ask him how to get the most out of your backup and recovery strategy. Get more out of the product you already have. Let him show you how to maximize efficiencies with your backup solution today!

11:00 – 12:00 EST (17:00 – 18:00 CET)

Register here

Security – February 13, 2025

Join Head Security Nerd Lewis Pope as he provides you with a monthly security update that includes patch Tuesday information and other security news you need to be aware of. Then take the time to ask him about that or other best practices for keeping your customers safe.

11:00 – 12:00 ET (17:00 – 18:00 CET)

Register here

Business – February 18, 2025

Join our Head Sales and Marketing Nerd Stefanie Hammond as she lends you her 16 years of experience helping MSPs build offerings, pricing, and go-to-market strategies. Learn why your programs are stopping your customers from moving up to the next level, what you can do to maximize your margins, and sales tips and tricks the more successful MSPs use to win deals.

11:00 – 12:00 EDT (17:00 – 18:00 CEST)

Register here

Operational Efficiency – February 20, 2025

Efficiency is one of the primary differences between average MSPs and best-in-class MSPs and is often one of the differences between making money and losing money. Join Joe Ferla and Jason Murphy, Head Nerds, as they lead a live Q&A session dedicated to helping you become a more efficient MSP.

10:00 – 11:00 ET (16:00 – 17:00 CET)

Register here

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Cloud and Tools – February 26, 2025

We will routinely cover new releases at the beginning of each session and then jump into you asking your questions and discussing best practices in the toolsets. Looking forward to seeing you there.

11:00 – 12:00 ET (17:00 – 18:00 CET)

Register here