May 2025: Head Nerd Bootcamp and Office Hours Agenda
By Pete Roythorne
Welcome to the May edition of the Head Nerd Master Classes and Office Hours—your go-to opportunity for expert insights, practical guidance, and direct access to our top technical and business minds. Whether you’re looking to sharpen your automation game, enhance your cybersecurity posture, or streamline your operations, there’s something here for everyone on your team.
You’re invited to the All-Partners Meeting on June 3rd, 9–11 AM EST. Get the latest updates on N‑able’s product roadmap, explore the evolving role of the SOC in cybersecurity, and learn how to maximize your N‑able stack. Plus, join a live Q&A with our product experts. Register here: All Partners Meeting.
Reserve Your Seat!
Join us each month for a diverse array of virtual events covering both business and technical subjects. Be part of the experience by signing up for our upcoming sessions! Here’s a full listing of everything that’s happening this month.
Click on the links to read more and register:
- May 7 – Mastering Automation with N sight RMM
- May 14 – 2025 State of the SOC Report: The Impact of AI on SOC Services
- May 19 – Regulation Nation: How MSP’s Can Comply with the new CMMC
- May 20 – Webinar: Introducing the Developer Portal
- May 21 – Become a Master of Ransomware Response
- May 27 – Become a Master of Disaster Recovery
- May 27 – Mastering Onboarding in N sight: Best Practices for Deployment
- May 28 – Getting Started with N central APIs
- Office hours
Mastering Automation with N‑sight RMM, May 7
Join Head Nerd Joe Ferla for a practical, step-by-step guide to streamlining service delivery and boosting efficiency through automation.
Register for the Session – 11am – 12pm EST
2025 State of the SOC Report: The Impact of AI on SOC Services, May 14
Gain insights into how AI is transforming SOC operations and what that means for MSPs.
Register for the Session – 10-11am EST
Regulation Nation: How MSP’s Can Comply with the new CMMC, May 19
Understand how the Department of Defense’s CMMC initiative affects MSPs and how to align with the new standards.
Register for the Session – 3-4pm EST
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Webinar: Introducing the Developer Portal, May 20
Explore how to build, extend, and integrate more efficiently with our new developer tools.
Register for the Session 10-11am EST
Become a Master of Ransomware Response, May 21
Cove experts Keith Young and Kyle Lawhorn walk you through building a modern incident response strategy to minimize risk and downtime.
Register for the Session – 11am-12pm EST
Become a Master of Disaster Recovery, May 27
The worst time to prepare for a disaster is when you’re already in the middle of one. That’s why over 1,000 IT Professionals have joined our free, interactive Cove Master of Disaster Recovery Masterclass—so they’re ready before disaster strikes.
Register for the Session – 10.30-11am EST
Become a Master of Disaster Recovery, May 27
The worst time to prepare for a disaster is when you’re already in the middle of one. That’s why over 1,000 IT Professionals have joined our free, interactive Cove Master of Disaster Recovery Masterclass—so they’re ready before disaster strikes.
Register for the Session – 10.30-11.30am EST
Mastering Onboarding in N‑sight: Best Practices for Deployment, May 27
Learn best practices for setting up, deploying, and managing N‑sight environments—right from day one.
Register for the Session – 11am-12pm EST
Head Nerd 2025 Office Hours
In addition to our Boot Camp series, the Head Nerds host drop-in Office Hours where you can participate in discussions with them. Join in and be a part of the conversation!
N‑central – May 6, 2025
Each month, join our Head Nerd, Paul Kelly, and Product Management guests to get help with your platform or whatever you need! You can ask about patching, deployment, automation, scripting, best practices, Apple Device Manager, what other MSPs do, etc. We will also walk you through some recently added automation policies and will help you build the policy you need for your business.
11:00-12:00 ET (17:00-18:00 CET)
Cove Data Protection – May 13, 2025
Join Head Backup Nerd Eric Harless to ask him how to get the most out of your backup and recovery strategy. Get more out of the product you already have. Let him show you how to maximize efficiencies with your backup solution today!
11:00 – 12:00 EST (17:00 – 18:00 CET)
Security – May 15, 2025
Join Head Security Nerd Lewis Pope as he provides you with a monthly security update that includes patch Tuesday information and other security news you need to be aware of. Then take the time to ask him about that or other best practices for keeping your customers safe.
11:00 – 12:00 ET (17:00 – 18:00 CET)
Business – May 20, 2025
Join our Head Sales and Marketing Nerd Stefanie Hammond as she lends you her 16 years of experience helping MSPs build offerings, pricing, and go-to-market strategies. Learn why your programs are stopping your customers from moving up to the next level, what you can do to maximize your margins, and sales tips and tricks the more successful MSPs use to win deals.
11:00 – 12:00 EDT (17:00 – 18:00 CEST)
Operational Efficiency – May 22, 2025
Efficiency is one of the primary differences between average MSPs and best-in-class MSPs and is often one of the differences between making money and losing money. Join Joe Ferla and Jason Murphy, Head Nerds, as they lead a live Q&A session dedicated to helping you become a more efficient MSP.
10:00 – 11:00 ET (16:00 – 17:00 CET)
Cloud and Tools – May 27, 2025
We will routinely cover new releases at the beginning of each session and then jump into you asking your questions and discussing best practices in the toolsets. Looking forward to seeing you there.
11:00 – 12:00 ET (17:00 – 18:00 CET)
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