PODCAST: Now That’s It Recap: 9 Memorable Stories of MSP Success

In this special recap episode of Now That’s IT: Stories of MSP Success, host Chris Massey and producer Stephen McNulty, are joined by guest John Joyce, revisit nine of the most memorable episodes from the podcast’s 45-episode journey. From navigating the 2008 financial crisis to building thriving MSPs with resilience, transparency, and collaboration, this episode dives deep into the inspiring stories that define the MSP community.

Highlights include lessons on leadership, partnerships, and finding purpose through adversity. Whether you’re an MSP veteran or just curious about the space, this retrospective offers actionable insights and a look at what’s to come in Season 3.

Listen now and join the conversation shaping the future of IT.

Links to the episodes included in this show:

1. Matt Hutter: Side Hustle to Successful MSP: Matt Hutter on Starting and Growing His Business
   An intriguing narrative of Matt Hutter who transformed his side gig into a thriving enterprise, all while navigating the tumultuous terrains of a recession and family life.
2. Brandon Layhew: Sales, Service, and Security: How Brandon Layhew Leads ByteTime
   Brandon shares how he turned a stagnant IT company into a fast-growing MSP by blending a service-first approach with cutting-edge cybersecurity offerings.
3. Bente Roycroft: Customer to CEO: Bente Roycroft on Transforming Accurate Network for Growth
   Bente Roycroft, CEO of Accurate Network Services, paints a vivid picture of her transition from environmental consulting to leading a thriving IT business. Bente reveals how an appreciation for the written word set the stage for triumphs in hiring, HR, accounting, and strategic business planning.
4. Ted Clouser: Perseverance & People: Ted Clouser of PCA Technology Solutions
   Ted Clouser talks of starting his own computer business at the ripe age of 16 to becoming the owner of PCA Technology Solutions. He reveals his battle with depression, his deep faith, dedication to customer service, and how the tumult of the COVID-19 pandemic offered him a surprising level playing field to thrive.
5. Boyd Smith: Self-Employed to Business Owner: Lessons from Boyd Smith of TechKnowledgey
   Boyd Smith shares his unique perspective on the crucial differences between being self-employed and owning a business, and shares how he navigated the challenges of the Great Recession, managed financial struggles, and built a trusted client base that has stayed with him through thick and thin.
6. Ori Segall: Standardization and Security: Ori Segall on Scaling Managed Services in 2024
   Ori Segall’s story showcases the pivotal role of standardization and cybersecurity in the growth and scaling of MSPs. Ori provides a blend of unique strategies and personal stories, shedding light on the hurdles and victories faced in keeping pace with the ever-evolving tech landscape.
7. Dave Wilkeson: Navigating Growth: Dave Wilkeson on Becoming the MSP Advisor
   Uncover the key strategies that propelled Dave Wilkeson from a tech hobbyist to a renowned leader in the MSP industry. Dave shares invaluable insights into the critical role of financial discipline in scaling an MSP, offering candid advice he wishes he could give his younger self.
8. Doug Alexander: Betting on Yourself: Sales-led Growth with Doug Alexander
   With riveting tales from his EMC sales days and insights into his aggressive methodology, Doug Alexander’s narrative is a treasure trove for anyone looking to inject entrepreneurial vigor and a competitive edge into their career.
9. Alan Turnbull: Small Fish Eat Big Fish: Alan Turnbull’s Rise in the MSP Industry
   This episode isn’t just a narrative of one man’s journey: it’s a masterclass in scaling a business. Alan Turnbull unveils the art and science behind strategic acquisitions that transformed his small IT service company into a powerhouse.