PODCAST | Now That’s It: Passing the Torch: How James Thompson Turned a Family Business into a Thriving MSP
By N‑able
What happens when a family-owned computer repair shop faces the recession, changing technology, and the challenges of scaling? James Thompson of ECS Technology Solutions shares how he transformed his father’s local IT business into a thriving managed service provider (MSP).
In this episode of Now That’s IT: Stories of MSP Success, host Chris Massey dives into James’s journey of turning obstacles into opportunities, including:
- Transitioning from break/fix to managed services — and convincing his father it would work
- Building a support group for family-owned businesses to navigate unique challenges
- Scaling from 4 employees to 23 while maintaining strong culture and customer relationships The pivotal role of EOS (Entrepreneurial Operating System) in fixing leadership gaps post-COVID
- Why culture, accountability, and the “right people in the right seats” fuel long-term MSP growth
Whether you’re running a family business, leading an MSP through change, or looking for inspiration on leadership and culture, James’s story shows how resilience, vision, and people-first leadership can transform an IT business into something remarkable
Listen on Spotify | Apple Podcasts
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