Great help desk and ticketing management software should make your life easier. That’s why our help desk and ticketing system handles tickets- so you can focus on helping your customers. With the right features to make sure that tickets get to the right place and resolved quickly, you’re one step closer to providing an amazing help desk and ticket management experience.
NO TICKET GETS LEFT BEHIND
Help Desk Manager ensures every ticket is assigned to the right technician and escalated when it is not resolved in an acceptable timeframe.
DON’T GUESS, MEASURE
Graphical dashboards help you monitor ticket volume and your team’s performance at resolving customer issues
STAY IN THE LOOP
Help Desk Manager can notify customers, technicians or MSP owners at different ticket stages so everyone knows what’s going on.
Help Desk Manager is Built on the Award Winning Web Help Desk by Solarwinds®. Here are some of the reason you will love Help Desk Manager:
MEASURE HELP DESK PERFORMANCE
Help Desk Reporting Dashboards
Easily monitor your help desk’s performance with a graphical dashboard. Dashboards tell you what is happening so you can make tweaks to your help desk, close tickets faster and reduce wait times.
Ticket assignment & escalation
You can configure how the ticketing system should assign tickets, when to escalate and even copy a supervisor on important issues to ensure they are resolved quickly.
TICKET PROGRESS NOTIFICATION
Ticket Notification & Management
It is important to let people know when a ticket is resolved. With Help Desk Manager you can automatically notify your customer (or yourself) at different stages of a ticket.
Customers, Help Yourself
Knowledge Base Management
Save time, money and overhead by enabling end users to resolve recurring and known IT problems using the robust knowledge base management. You can even create a separate knowledge base for your internal employees and import your current documentation into Help Desk Manager.
"We’re generating about 15,000 service tickets a month that have to be dealt with, almost 80 per cent are automatically generated and approximately 50 per cent are self-healed."
– Michael Corey, Founder and Chief Executive, Ntirety