Help Desk Manager

Powerful, Affordable Ticketing System
Ticketing Management System

Great help desk and ticketing management software should make your life easier. That’s why our help desk and ticketing system handles tickets- so you can focus on helping your customers. With the right features to make sure that tickets get to the right place and resolved quickly, you’re one step closer to providing an amazing help desk and ticket management experience.

 
Why Help Desk Manager is Right for You

NO TICKET GETS LEFT BEHIND

Help Desk Manager ensures every ticket is assigned to the right technician and escalated when it is not resolved in an acceptable timeframe.

DON’T GUESS, MEASURE

Graphical dashboards help you monitor ticket volume and your team’s performance at resolving customer issues

STAY IN THE LOOP

Help Desk Manager can notify customers, technicians or MSP owners at different ticket stages so everyone knows what’s going on.


Why You'll Love Help Desk Manager

Help Desk Manager is Built on the Award Winning Web Help Desk by Solarwinds®. Here are some of the reason you will love Help Desk Manager:

MEASURE HELP DESK PERFORMANCE

Help Desk Reporting Dashboards
Easily monitor your help desk’s performance with a graphical dashboard. Dashboards tell you what is happening so you can make tweaks to your help desk, close tickets faster and reduce wait times.

TICKET MANAGEMENT

Ticket assignment & escalation
You can configure how the ticketing system should assign tickets, when to escalate and even copy a supervisor on important issues to ensure they are resolved quickly.

TICKET PROGRESS NOTIFICATION

Ticket Notification & Management
It is important to let people know when a ticket is resolved. With Help Desk Manager you can automatically notify your customer (or yourself) at different stages of a ticket.

Customers, Help Yourself

Knowledge Base Management
Save time, money and overhead by enabling end users to resolve recurring and known IT problems using the robust knowledge base management. You can even create a separate knowledge base for your internal employees and import your current documentation into Help Desk Manager.

 

"We’re generating about 15,000 service tickets a month that have to be dealt with, almost 80 per cent are automatically generated and approximately 50 per cent are self-healed."

– Michael Corey, Founder and Chief Executive, Ntirety