What we hear

MSPM time tracking and ticketing screen

"I like having the ability to collaborate with my team on tickets. MSP Manager provides time and expense tracking which helps us capture billable hours we had been missing previously."

Chris H., Security Analyst, Computer and Network Security
Chris H., Security Analyst, Computer and Network Security

"The integration with N-able RMM. Tickets are logged and closed automatically as issues are fixed via the RMM dashboard. We can view client notes, passwords or take control of a machine from the one website. It is simple to customize alerts for aging tickets or SLA's."

Steven R., Small Business
Steven R., Small Business

We need to simplify time tracking and ticketing

We need to simplify time tracking and ticketing

MSPs support dozens, hundreds, and thousands of end users. Support workflows need to be crisp, communication must be smooth, and tracking—and billing—time has to be easy and accurate.

MSPM time tracking and ticketing screen

It’s hard to get techs to track time

It’s hard to get techs to track time

Time tracking is not terribly exciting, but as a critical component of MSPs’ business metrics and an indicator of contract profitability, it’s important that it’s easy to do so consistently.

"I like having the ability to collaborate with my team on tickets. MSP Manager provides time and expense tracking which helps us capture billable hours we had been missing previously."

Chris H., Security Analyst, Computer and Network Security
Chris H., Security Analyst, Computer and Network Security

We spend too much time and energy on billing

We spend too much time and energy on billing

Billing is an important part of an MSP’s business, but it takes away time from serving clients or innovating services. There has to be a way to simplify it.

How we bill for services requires flexibility

How we bill for services requires flexibility

MSPs don’t always have a one-size-fits-all service model. They may bill by incident, hourly, per user, per device, or via monthly recurring services—or any combination of the above.

We’re tired of using multiple administration tools

We’re tired of using multiple administration tools

Logging in and out of admin tools takes time and makes it hard to get a total picture of our business. We’d like an easier way to understand how healthy and profitable we are.

"The integration with N-able RMM. Tickets are logged and closed automatically as issues are fixed via the RMM dashboard. We can view client notes, passwords or take control of a machine from the one website. It is simple to customize alerts for aging tickets or SLA's."

Steven R., Small Business
Steven R., Small Business

Key benefits

“MSP Manager is very intuitive and works as I would expect a good system would. A great feature for us is the ability to have multiple engineers collaborate on tickets. This improves our internal communications and enables customers to have visibility from the opening to closing of the ticket. It is great that the company has a site to upload suggestions on enhancements.”

Simon Hickson, Technical Manager, SCS Technology Solutions
Simon Hickson, Technical Manager, SCS Technology Solutions
billing batch
service plan
RMM - MSP Manager

Increase tech efficiency

Increase tech efficiency

Manage tickets more easily, capture previously unbilled time and expenses, and empower your team to collaborate on tickets—all driving your company’s productivity and revenues.

“MSP Manager is very intuitive and works as I would expect a good system would. A great feature for us is the ability to have multiple engineers collaborate on tickets. This improves our internal communications and enables customers to have visibility from the opening to closing of the ticket. It is great that the company has a site to upload suggestions on enhancements.”

Simon Hickson, Technical Manager, SCS Technology Solutions
Simon Hickson, Technical Manager, SCS Technology Solutions

Time tracking

Time tracking

Start, pause, or add time to tickets or save and start a timer to start tracking time. Quick sign-on, automated ticket routing, and real-time tracking make it easy to process client requests.

Streamline billing

Streamline billing

Automatically and accurately track time and billing data with service packages. Export data quickly to your accounting software to streamline invoicing.

billing batch

Gain flexibility and scalability

Gain flexibility and scalability

Customize service offerings using our out-of-the-box service models. Bill per incident, hourly, for monthly managed services, or all three—whatever makes sense for your business.

service plan

Integrated, safe cloud-based solution

Integrated, safe cloud-based solution

N-able MSP Manager integrates with N-able RMM and N-able N-central to keep assets in sync, and give you one-click remote sessions from asset lists or tickets with Take Control.

RMM - MSP Manager

Use cases

“What MSP Manager really gets to do is help us stay organized and prioritize tickets very quickly. I don’t want my team to worry about managing tickets. I want my team to worry about working on tickets, finding the root cause and keeping the customer happy. MSP Manager solves that problem."

Bart Zub, President, Digimite Technologies
Bart Zub, President, Digimite Technologies

Organize your tickets and prioritize quickly

Focus on customer work. Create ticket queues to prioritize work for teams of technicians. Your clients benefit too, with a branded portal where they can submit tickets and check on their status.

  • Create workflows and routing rules to automate your help desk and help eliminate the risk of human error in your ticketing processes.
  • Create as many queues as needed based on the type of issue, or the technicians most qualified to handle the ticket, and send monitoring alerts to a dedicated queue.
  • Email customers from inside a ticket.
time tracking

Track time and update tickets on the go

Make it easier for your techs to track time. With the MSP Manager mobile app, techs can access and record customer data and create and manage tickets, streamlining work on-site.

  • Use the ticket timer to accurately track time spent working on issues for your customers.
  • Built-in timers can be started and paused with one click, and even stacked for when a tech is working on multiple tickets.
  • Give access to your technicians to their help desk right from their smartphone, allowing them to create and update tickets on the go.

“The second thing that MSP Manager helps us tremendously with is to deliver and drive our value to the customer on a monthly basis, based on its reporting. The customer does not necessarily understand that everything is automated in the backend, it is all about seeing what they are paying for.”

Bart Zub, President, Digimite Technologies
Bart Zub, President, Digimite Technologies

Show the full scale of the work you’re doing

Work patching systems, running maintenance tasks, or monitoring backups is not always visible to your customers. MSP Manager reporting helps show the work being done by tracking the time spent on maintenance and backend tasks.

  • Integrate your ticketing system with your RMM to create tickets and add notes right from the RMM dashboard.
  • Generate automated tickets for platform tasks and easily add time to them.
  • Use reports showing time spent on tickets and help customers understand the value you’re delivering.
User Stats

Schedule recurring tickets and appointments

Manage your team’s work easily by creating a schedule, adding recurring tickets and appointments for your customers, and keeping regular service and QBRs on track.

  • Use recurring tickets to track time for monthly proactive maintenance or regular tasks your technicians need to complete.
  • Alert employees when a new ticket has been assigned to them.
  • Use your interactive, customizable dashboard to review data on tickets, assets, service items, knowledge, and customer data.
Export invoices

Automate billing and provide accurate invoices

Avoid billing disputes with automated time tracking and ticket management. Enable quick customer billing, batch invoicing, and exporting, and integrate it with your existing accounting software.

  • Each invoice is exported based on the time tracked and the rates you set for service items to promote accuracy and help reduce billing questions.
  • Each invoice includes detailed information on service items, tickets, time entries, and expenses, so your clients know what they’re paying for.
  • Export your invoices to QuickBooks, QuickBooks Online, and Xero in a single batch.

Quickly start a remote session to a device

Remotely access your customers’ devices from your asset list as well as from workspace pages when you need to perform complex tasks or access advanced features quickly.

  • For accounts integrated with your RMM or N-central remote monitoring platform, you can start a remote session to a device, saving precious search time and clicks!

What’s included

Explore N-able MSP Manager

N-able MSP Manager gives you the tools to improve customer service, maximize team productivity—and drive revenues and profitability. This cloud-based service handles the nuts and bolts of business, from time tracking and ticketing to mobile support, billing, and reporting.

  • A single view of your business performance
  • A branded customer portal
  • Customizable dashboards
  • Time tracking and billing
  • Digital workflows and reporting
  • A mobile app for techs
  • Accounting software integration

See it in action

Capterra logo

“Great help desk solution for small business. A cost-effective solution to help desk ticking including the ability to track time and reporting for billing purposes. It's great that multiple people can collaborate on tickets and you have the ability to communicate directly while your customers can follow progress made from the opening to closing of the ticket. The integration of the PSA with N-able RMM is a pro. I can simply sync the two and have my customers automatically imported into MSP Manager. I like having the ability to collaborate with my team on tickets. MSP Manager provides time and expense tracking which helps us capture billable hours we had been missing previously."

Chris H., security analyst, Computer & Network Security

Why N-able MSP Manager

happy people

Ticketing, tracking, and billing don’t have to be difficult or time-consuming. N-able MSP Manager provides your team with the tools you need to serve clients, maintain consistency, and optimize processes over time.

  • Intuitive, lightweight ticketing and billing solution for small to mid-sized MSPs
  • A simpler PSA to manage clients’ IT issues quickly and efficiently
  • Flexible and scalable
  • Integrates with your RMM to provide everything you need in a single digital workflow

Ways to get started

  • Try it free
  • Talk to sales
  • Get a quote

Ways to get started

Get hands-on with our solution

  • No credit card required.
  • Login info sent directly to your email.
  • Access technical support during your trial.

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Connect with our experts

  • Share your challenges and goals—and get targeted advice.
  • Learn how N-able MSP Manager can drive your profitability.
  • Get information on pricing.

Ways to get started

Move your business forward

Tell us about your business; we’ll put together an N-able MSP Manager plan that works for you.