A/NZ Webinar: Leveraging Halo PSA with Cove Data Protection
Backup is only as effective as how you operationalise it. In this session with Head Nerd Eric Harless, we’ll look at how Cove Data Protection integrates with Halo PSA to bring backup visibility and alerting directly into your service workflow. You’ll see how Cove alerts can be surfaced in Halo to drive ticket creation and improve response times, ensuring backup issues are tracked and acted on consistently.
We’ll walk through how MSPs are using this integration today to reduce missed failures, improve accountability, and align backup events with day-to-day service operations.
Speaker
Eric Harless
Based in Raleigh, North Carolina, Eric started at N‑able in 2013 as a Product Manager focused on Cove Data Protection. He has over 25 years of data protection industry experience in sales, support, marketing, systems engineering, and product management. In 2019, Eric joined the Head Nerds Team as part of the pilot program, with the full team officially launching in 2020.
When Eric isn’t living life in the N‑able Cove, he enjoys spending his time with family and going to Renaissance fairs with his wife. You may have spotted him as the “Cove Pirate” at an Empower event, making good use of a past Renaissance costume. Eric enjoys sci-fi, fantasy, and is also an avid Trekkie—be sure to ask him his favorite captain.