Getting Started with N‑zo: Your AI Assistant in N‑able
A practical introduction to N-zo, the AI assistant built into N-central and N-sight.
Technicians are under constant pressure to resolve more issues, faster, without adding headcount. N-zo brings AI assistance directly into the tools you already work in, helping you find answers, understand what’s happening on a device, and act with confidence, all without leaving the console.
In this boot camp, we’ll walk through everything you need to get productive with N-zo from day one: enabling and configuring it, navigating the interface, using chat history to pick up where you left off, and applying it to the everyday scenarios technicians face.
Live demonstrations will show N-zo working inside real technician workflows.
What you’ll learn
- How to set up and configure N-zo in N-central and N-sight so your team can start using it immediately.
- How to navigate the N-zo interface and understand where it fits within your existing console workflows.
- How to use chat history to revisit past conversations, continue investigations, and keep context across sessions.
- The most common technician use cases for N-zo, including device troubleshooting, and locating product documentation and guidance.
You’ll leave with a clear understanding of what N-zo can do today, how to fold it into your daily routine, and where it can save your team the most time.
Who should attend?
Technicians, help desk staff, N-central and N-sight administrators, and IT operations leads who want a hands-on introduction to using AI within the N-able platform.
If you’re new to N-zo, or have it enabled but aren’t sure where to start, this boot camp is for you.
Speaker
Paul Kelly
Paul Kelly, hailing from Cork, Ireland, is a seasoned expert in the managed services provider (MSP) industry with a robust career spanning over 25 years. Beginning his journey in IT in 1999, Paul has accumulated a wealth of experience and expertise that uniquely positions him to understand and address the dynamic needs of businesses.
After 16 years of impactful contributions at two different MSPs, Paul joined N-able in 2015 as a Solutions Engineer. His role evolved significantly over the years, culminating in his current position as a member of the esteemed Head Nerd team since 2022. In this capacity, Paul focuses on N-central, patching, security, automation, and, more recently, cloud management.
Paul’s extensive background and deep understanding of the industry enable him to demonstrate the substantial benefits of N-able products, always striving to enhance business operations and drive success for partners.
Outside of work, Paul is a dedicated family man who loves traveling with his loved ones. He is also a passionate sports fan, enjoying rugby, hurling, football, and baseball both from the stands and from the comfort of his couch at home.