AN/Z The MSP KPI Blueprint: Metrics That Matter for Growth and Efficiency
In this Boot Camp, we’ll take a deep dive into the seven most important KPIs every MSP should track to evaluate and improve service delivery. From ticket volume and response times to utilization rates and customer satisfaction, we’ll break down what each metric means, why it matters, and how it can help you make informed decisions. By the end of the session, you’ll have a clear understanding of how these KPIs can drive efficiency, enhance client experience, and support sustainable growth.
Speaker
Joe Ferla
Joe has had many roles at N‑able since joining in 2017. Initially a Channel Sales Representative, his transitions included Sales Engineer and becoming one of the original Partner Success Managers before landing in his current role as N‑sight Head Nerd in 2022. In that time, Joe has expanded his areas of expertise to include Mac, Analytics, Cloud Commander, Operational Efficiency and as of September 2025, becoming the Adlumin MDR Head Nerd.