May 2024: Head Nerd Bootcamp and Office Hours Agenda

Every month the Head Nerds provide a huge amount of practical and insightful content in the shape of Bootcamps and Office Hours. This content is specifically created to help you build your business and make the most of the products you use.

So join us in May for a new round of Boot Camps and Office Hours!

Eric Harless kicks off the month with a new Cove Data Protection: Advanced Monitoring/Reporting. We’ll unveil a new course with a security focus with SIEM>SOC>SOAR on May 6^th, and on May 29^th, Jason Murph and Paul Kelly will show you how to leverage the Rest APIs in N‑central.

And if you’re interested in learning more about Cloud Commander? Join the Head Nerds on May 3^rd and 10^th for two new Boot Camps on Cloud Commander.

On top of that, this month, Stephanie Hammond will continue her Cracking the Code to Building and Selling Security Program series and share insights on offering Co-Managed IT services.

Reserve Your Seat for a N‑able Boot Camp

Join us each month for a diverse array of virtual events covering both business and technical subjects. Be part of the experience by signing up for our upcoming sessions! Here’s a full listing of everything that’s happening this month.

Click on the links to read more and register:

• May 1: Cove Data Protection: Advanced Monitoring/Reporting
• May 2: Cracking the Code to Building and Selling Security Programs: Selling your New Security Programs
• May 3: Deep Dive Into User Management In Cloud
• May 6: SIEM>SOC>SOAR> Compliance: Can You Build It All in a Day
• May 7 and 8: N‑central General Automation
• May 9: N‑central Advanced Automation
• May 10: Machine Management in the Cloud and What Cloud Commander Can Help With
• May 11: Cyber Liability Insurance: Getting Started (Session 1)
• May 13: Optimizing EDR for N‑central
• May 14 and 15: N‑sight RMM General Automation
• May 16: N‑sight RMM Advanced Automation
• May 17: Optimizing EDR for N‑sight RMM
• May 21: Expand your EDR with Ranger and the S1 Singularity Marketplace
• May 22: Cyber Liability Insurance: Getting Started (Session 2)
• May 23: Co-Managed IT Services—Pricing and Programs Part 1
• May 24: Advanced Analytics: Customizing and Creating Reports that Fit You
• May 28: Co-Managed IT Services—Building your GTM Strategy Part 2
• May 29: Leveraging Rest APIs in N‑central
• May 30: Leveraging APIs in N‑sight RMM
• May 31: Accelerate Your Growth with N‑able MDR
• Office Hours for May

Cove Data Protection: Advanced Monitoring/Reporting—May 1, 2024

Monitoring and reporting across dozens or even hundreds of backup device using Cove Data Protection should not be resource drain on your MSP technicians or IT staff. Cove includes many ways for you to quickly identify backup trends, pinpoint recovery problems and confirm compliance with unique data protection standards. Join our Head Nerds as they walk you through Advanced Monitoring Techniques within Cove Data Protection.

• Register here for Cove Data Protection: Advanced Monitoring/Reporting, Session 1 08:00 – 10:00 EDT (14:00 – 16:00 CEST)
• Register here for Cove Data Protection: Advanced Monitoring/Reporting, Session 2 13:00 – 15:00 EDT (19:00 – 21:00 CEST)

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Cracking the Code to Building and Selling Security Programs: Selling your New Security Programs—May 2, 2024

You have just spent considerable time redesigning your new security offerings and calculating how much you should be charging for your services each month. In this final boot camp of the series, join Head Sales and Marketing Nerd Stefanie Hammond as she discusses strategies around how to take your new programs to market and successfully sell them to your customers and prospects. Stefanie will review the concept of going after the low-hanging fruit first, review the 10 most common objections you will likely hear from your customers and prospects as you begin to sell your new programs. Customers don’t like change, especially when change hits their pocketbooks. But, with a bit of education and practice, you can soon migrate your customers away from a break/fix or à-la-carte engagement and transition them into one of your newly created security programs.

• Register here for Cracking the Code to Building and Selling Security Programs: Selling your New Security Programs, Session 1 08:30 – 10:00 EDT (14:30 – 16:00 CEST)
• Register here for Cracking the Code to Building and Selling Security Programs: Selling your New Security Programs, Session 2 13:00 – 14:30 EDT (19:00 – 20:30 CEST)

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Deep Dive Into User Management In Cloud—May 3, 2024

This Boot Camp is designed to look at multiple user-management scenarios and how Cloud Commander can make those situations easier for techs to handle in order to improve service delivery. We’ll also look at reporting tips and tricks in Cloud Commander that can make global and per-tenant reporting easier and quicker.

• Register here for Deep Dive Into User Management In Cloud, Session 1 08:00 – 09:00 EDT (14:00 – 15:00 CEST)
• Register here for Deep Dive Into User Management In Cloud, Session 2 13:00 – 14:00 EDT (19:00 – 20:00 CEST)

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SIEM>SOC>SOAR> Compliance: Can You Build It All in a Day—May 6, 2024

The expectation of what security services an MSP should deliver have changed drastically over the past few years. Conversations have switched from uptime and productivity to security and compliance with MSPs often time being caught without the staff, processes, and procedures to support a more aggressive security program. Join Lewis Pope as he explores N‑able MDR’s ability to quickly close gaps in your portfolio of security services that will allow you to satisfy regulatory requirements around log collection from endpoints and cloud, 24x7x365 SOC, SOAR and Compliance services from a single platform with multi-tenant support.

• Register here for SIEM>SOC>SOAR> Compliance: Can You Build It All in a Day, Session 1 08:00 – 09:30 EDT (14:00 – 15:30 CEST)
• Register here for SIEM>SOC>SOAR> Compliance: Can You Build It All in a Day, Session 2 13:00 – 14:30 EDT (19:00 – 20:30 CEST)

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N‑central General Automation—May 7 and 8, 2024

Automation can help you improve efficiency, take on new customers more easily, and keep more of what you earn. This Boot Camp is run over 2-days, you will be automatically registered for both days. This online interactive lab and training will help you discover what leading MSPs automate, implement your own scripts during the training, pinpoint opportunities to apply automation in your MSP Business, find out how to use Automation Manager to create scripts in minutes instead of hours, and learn how to troubleshoot your own automation challenges.

• Register here for N‑central General Automation, Session 108:00 – 10:30 EDT (14:00 – 16:30 CEST)
• Register here for N‑central General Automation, Session 2 13:00 – 15:30 EDT (19:00 – 21:30 CEST)

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N‑central Advanced Automation—May 9, 2024

This session builds on our General Automation Boot Camp. Though it is not a prerequisite, the course is structured assuming you have that knowledge already. Be ready because we’re taking it up a notch! In this session we will focus on automating the install and updating of thousands of apps, creating, and maintaining a local admin account, joining a computer to a domain, creating desktop shortcuts, and more.

• Register here for N‑central Advanced Automation, Session 1 08:00 – 10:30 EDT (14:00 – 16:30 CEST)
• Register here for N‑central Advanced Automation, Session 2 13:00 – 15:30 EDT (19:00 – 21:30 CEST)

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Machine Management in the Cloud and What Cloud Commander Can Help With—May 10, 2024

In this Boot Camp, we will look at how Cloud Commander can help with Azure and Intune device management while providing quick and easy insights into device health and environment overviews. We will look at reactive machine actions, proactive automation within the tool, and reporting at a tenant and global level.

• Register here for Machine Management in the Cloud and What Cloud Commander Can Help With, Session 1 08:00 – 09:00 EDT (14:00 – 15:00 CEST)
• Register here for Machine Management in the Cloud and What Cloud Commander Can Help With, Session 2 13:00 – 14:00 EDT (19:00 – 20:00 CEST)

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Cyber Liability Insurance: Getting Started—May 11, 2024

Cyber liability insurance can be an intimidating subject. Many SMBs may be confused by and resistant to the need for adding yet another form of insurance coverage. For MSPs there can be anxiety and apprehension to be experienced when first investigating cyber liability insurance that comes from having to assess your current cyber security posture and if you are able to deliver on the litany of security controls, processes, and documentation that are required when applying for cyber liability insurance. This Boot Camp will better prepare MSPs to begin exploring cyber liability insurance for themselves and their clients.

• Register here for Cyber Liability Insurance: Getting Started, Session 1 08:00 – 09:30 EST (15:00 – 16:30 CEST)
• For session 2, see 22^nd May

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Optimizing EDR for N‑central—May 13, 2024

Cybersecurity is one of the biggest challenges that MSPs currently face. With N‑able’s Endpoint Detection and Response (powered by SentinelOne), you can bring enterprise-grade security to your endpoints. Join our Security Nerd, Lewis Pope, as he explores why EDR is a paradigm shift from normal anti-virus solutions, how to improve resiliency against ransomware attacks and how to take advantage of EDR’s network and device control to harden environments.

• Register here for Optimizing EDR for N‑central, Session 1 08:00 – 09:00 EDT (14:00 – 15:00 CEST)
• Register here for Optimizing EDR for N‑central, Session 2 13:00 – 14:00 EDT (19:00 – 20:00 CEST)

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N‑sight RMM General Automation—May 14 and 15, 2024

Automation can improve your efficiency, help you take on new customers more easily, and boost your bottom line. This Boot Camp is run over 2-days, you will be automatically registered for both days. This online interactive lab and training will help you discover the possibilities of automation, develop and implement your own scripts, pinpoint opportunities to apply automation in your MSP Business, utilize N‑able’s Automation Manager to create scripts in minutes instead of hours, and learn how to troubleshoot your own automation challenges.

• Register here for N‑sight RMM General Automation, Session 1 08:00 – 10:30 EDT (14:00 – 16:30 CEST)
• Register here for N‑sight RMM General Automation, Session 2 13:00 – 15:30 EDT (19:00 – 21:30 CEST)

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N‑sight RMM Advanced Automation—May 16, 2024

This session builds on our General Automation Boot Camp. Though it is not a prerequisite, the course is structured assuming you have that knowledge already. Be ready because we’re taking it up a notch! In this session we will focus on automating the install and updating of thousands of apps, joining computers to a domain, creating desktop shortcuts, and the idea that «If you do it more than twice, automate it!»

• Register here for N‑sight RMM Advanced Automation, Session 1 08:00 – 10:30 EDT (14:00 – 16:30 CEST)
• Register here for N‑sight RMM Advanced Automation, Session 2 13:00 – 15:30 EDT (19:00 – 21:30 CEST)

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Optimizing EDR for N‑sight RMM—May 17, 2024

Cybersecurity is one of the biggest challenges that MSPs currently face. With N‑able’s Endpoint Detection and Response (powered by SentinelOne) you can bring enterprise grade security to your endpoints. Join our Security Nerd, Lewis Pope, as he explores why EDR is a paradigm shift from normal anti-virus solutions, how to improve resiliency against ransomware attacks and how to take advantage of EDR’s network and device control to harden environments.

• Register here for Optimizing EDR for N‑sight RMM, Session 1 08:00 – 09:00 EDT (14:00 – 15:00 CEST)
• Register here for Optimizing EDR for N‑sight RMM, Session 2 13:00 – 14:00 EDT (19:00 – 20:00 CEST)

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Expand your EDR with Ranger and the S1 Singularity Marketplace—May 21, 2024

Lace up and join our Boot Camp to explore new features of N‑able EDR built to reduce the attack surface of your managed networks while integrating with other platforms. With S1, Rogue, and Ranger, you can discover, alert, fingerprint, and isolate rogue devices without paying top dollar for network appliances and licenses. Learn how to take EDR even further with the S1 Singularity Marketplace, which enables additional data enrichment of threats and XDR capabilities to AWS, Axure, AD, and more.

• Register here for Expand your EDR with Ranger and the S1 Singularity Marketplace, Session 1 08:00 – 09:00 EDT (14:00 – 15:00 CEST)
• Register here for Expand your EDR with Ranger and the S1 Singularity Marketplace, Session 2 13:00 – 14:00 EDT (19:00 – 20:00 CEST)

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Cyber Liability Insurance: Getting Started—May 22, 2024

Cyber liability insurance can be an intimidating subject. Many SMBs may be confused by and resistant to the need for adding yet another form of insurance coverage. For MSPs there can be anxiety and apprehension to be experienced when first investigating cyber liability insurance that comes from having to assess your current cyber security posture and if you are able to deliver on the litany of security controls, processes, and documentation that are required when applying for cyber liability insurance. This Boot Camp will better prepare MSPs to begin exploring cyber liability insurance for themselves and their clients.

• Register here for Cyber Liability Insurance: Getting Started, Session 2 13:00 – 14:30 EST (20:00 – 21:30 CEST)

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Co-Managed IT Services—Pricing and Programs Part 1—May 23, 2024

Co-managed IT services is a non-threatening business arrangement where an MSP “partners” with an organization’s internal IT department to supplement. With the financial uncertainties continuing to plague the global economy and the threat of a possible recession still looming, MSPs should be exploring ways to help make their business recession resilient. One way they can do this is to move upmarket and focus on mid and upper enterprise companies and promoting the concept of a co-managed IT services. This Boot Camp is the second of a two-part series focused on how to build, price, and sell co-managed services to mid and upper enterprise organizations that can be used to help expand your MSP practice. In part two of this series, we will discuss how to build your go-to-market strategies to build awareness and interest in your new co-managed services in your target marketplace. In this session, we will review a dedicated marketing resource that has been created to help you put it all together!

• Register here for Co-Managed IT Services—Pricing and Programs Part 1, Session 1 08:30 – 11:00 EDT (14:30 – 17:00 CEST)
• Register here for Co-Managed IT Services—Pricing and Programs Part 1, Session 2 13:00 – 15:30 EDT (19:00 – 21:30 CEST)

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Advanced Analytics: Customizing and Creating Reports that Fit You—May 24, 2024

This Boot Camp is designed to be a general overview of the new Analytics feature in N‑central. We will go over the general layout and function of the tool and customizing the dashboards and reports that you need. In addition, we cover how to best export the reports and individual datasets for presentation to you and your organization or to end-users for internal reviews and QBRs.

• Register here for Advanced Analytics: Customizing and Creating Reports that Fit You, Session 1 08:00 – 09:00 EDT (14:00 – 15:00 CEST)
• Register here for Advanced Analytics: Customizing and Creating Reports that Fit You, Session 2 13:00 – 14:00 EDT (19:00 – 20:00 CEST)

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Co-Managed IT Services—Building your GTM Strategy Part 2—May 28, 2024

Managing the complexity of IT networks, system requirements, cybersecurity changes, compliance regulations, patch updates, Microsoft 365, software applications, SaaS computing, and hardware assets can be a lot for one tech to deal with on their own. Co-managed IT services is a model that provides businesses with a unique opportunity to collaborate and partner with an experienced MSP to deliver additional technical assistance and resources where needed, or to help to fill a knowledge gap where a specific skillset might be missing from their internal team. With financial uncertainties plaguing our global economy currently, MSPs need to explore ways in which to differentiate themselves from their competitors and create a recession-resilient practice. Moving upmarket and positioning co-managed IT services to internal IT organizations of medium and larger enterprise organizations present an opportunity for MSPs to capitalize on these uncertain times and expand their MSP business.

• Register here for Co-Managed IT Services—Building your GTM Strategy Part 2, Session 1 08:30 – 11:00 EDT (14:30 – 17:00 CEST)
• Register here for Co-Managed IT Services—Building your GTM Strategy Part 2, Session 2 13:30 – 15:30 EDT (19:30 – 21:30 CEST)

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Leveraging Rest APIs in N‑central—May 29, 2024

Remote management software is integral for top notch service delivery, but there are no solutions out there that support every type and brand of software you may want integrated. Join Head Nerds, Jason Murphy and Paul Kelly, as they uncover how to leverage the N‑central Rest APIs to meet your needs. This session will cover what is a Rest API, what can you do with these Rest APIs, what is Swagger, using the API Explorer to pull information from N‑central, Using the API Explorer to run a task in N‑central, how to use Rest APIs in PowerShell.

• Register here for Leveraging Rest APIs in N‑central, Session 1 08:00 – 10:00 EDT (14:00 – 16:00 CEST)
• Register here for Leveraging Rest APIs in N‑central, Session 2 13:00 – 15:00 EDT (19:00 – 21:00 CEST)

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Leveraging APIs in N‑sight RMM—May 30, 2024

No remote management platform can include integrations with every possible combination of software and hardware. For this reason, N‑sight RMM includes an extensive API to communicate with external services or your own custom software. Head Nerd, Joe Ferla, will demonstrate leveraging the N‑sight RMM SOAP API for basic tasks like creating customer accounts, and fetching device and customer details, using SoapUI to test and develop your API queries, connecting to third party APIs from N‑sight RMM, and communicating via SOAP and REST APIs in PowerShell.

• Register here for Leveraging APIs in N‑sight RMM, Session 1 08:00 – 10:00 EDT (14:00 – 16:00 CEST)
• Register here for Leveraging APIs in N‑sight RMM, Session 2 13:00 – 15:00 EDT (19:00 – 21:00 CEST)

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Accelerate Your Growth with N‑able MDR—May 31, 2024

It can take days, weeks or even months and lots of effort to properly setup a SIEM, write correlation and detection rules, feed that into a security orchestration, automation, and response (SOAR) system, build a 24x7x365 security operations center (SOC) that can investigate events, and maintain a system of record to help with compliance and audits. It may seem impossible, but these mission critical capabilities can be implemented quickly with N‑able’s MDR. Join Lewis Pope as he delves into how what were once chokepoints for MSPs can become accelerators for growing your portfolio of cyber security services to your current clients and move up-market to industries that require adherence to established frameworks.

• Register here for Accelerate Your Growth with N‑able MDR, Session 1 08:00 – 09:30 EDT (14:00 – 15:30 CEST)
• Register here for Accelerate Your Growth with N‑able MDR, Session 2 13:00 – 14:30 EDT (19:00 – 20:30 CEST)

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Head Nerd 2024 Office Hours

In addition to our Boot Camp series, the Head Nerds host drop-in Office Hours where you can participate in discussions with them. Join in and be a part of the conversation!

N‑central—May 1, 2024 Office Hours Registration

Each month, join our Head Nerd, Paul Kelly, and Product Management guests to get help with your platform or whatever you need! You can ask about patching, deployment, automation, scripting, best practices, Apple Device Manager, what other MSPs do, etc. We will also walk you through some recently added automation policies and will help you build the policy you need for your business.

N‑sight RMM—May 2, 2024 Office Hours Registration 

Join Head Nerd Joe Ferla and ask him for help with your platform for whatever you need! You can ask about patching, deployment, automation, scripting, best practices, what other MSPs do, etc. We will also walk you through some recently added automation policies and will help you build the policy you need for your business.

Cove Data Protection—May 7, 2024 Office Hours Registration

Join Head Backup Nerd Eric Harless to ask him how to get the most out of your backup and recovery strategy. Get more out of the product you already have. Let him show you how to maximize efficiencies with your backup solution today!

Business—May 14, 2024 Office Hours Registration

Join our Head Sales and Marketing Nerd Stefanie Hammond as she lends you her 16 years of experience helping MSPs build offerings, pricing, and go-to-market strategies. Learn why your programs are stopping your customers from moving up to the next level, what you can do to maximize your margins, and sales tips and tricks the more successful MSPs use to win deals.

Security—May 16, 2024 Office Hours Registration

Join Head Security Nerd Lewis Pope as he provides you with a monthly security update that includes patch Tuesday information and other security news you need to be aware of. Then take the time to ask him about that or other best practices for keeping your customers safe.

Operational Efficiency—May 22, 2024 Office Hours Registration

Efficiency is one of the primary differences between average MSPs and best-in-class MSPs and is often one of the differences between making money and losing money. Join Joe Ferla and Jason Murphy, Head Nerds, as they lead a live Q&A session dedicated to helping you become a more efficient MSP.

Cloud and Tools—May 29, 2024 Office Hours Registration

We will routinely cover new releases at the beginning of each session and then jump into you asking your questions and discussing best practices in the toolsets. Looking forward to seeing you there.

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