Agenda

Technical Leaders Track
Business Leader’s Track
Main Day

Agenda Pre-Day October 6

  • 12:00 – 13:00: Registration & Welcome Lunch

    Start the day by connecting with peers, product experts, and the N‑able team over an informal networking lunch. This is your chance to meet the Nerds and set the tone for a day focused on practical learning and hands-on insights.

  • 13:00 – 13:40: UEM – N-Zo & MCP Training

    Dive into the essentials of N-Zo and Managed Client Portal as part of your Unified Endpoint Management (UEM) strategy. This session focuses on getting the most out of these capabilities to improve device visibility, streamline operations, and deliver greater value to your customers.

  • 13:40 – 14:10: UEM – Ecoverse & New Features Training

    Explore the latest additions to Ecoverse and discover new UEM features designed to help you reduce complexity and strengthen your device management posture. Gain actionable tips on how to implement these updates for increased efficiency.

  • 14:10 – 14:40: UEM & MDR – Better Together

    Learn why pairing Unified Endpoint Management with Managed Detection and Response creates a stronger security foundation and operational advantage. This session highlights how adopting both offerings can unlock new service opportunities while boosting protection for your customers.

  • 14:40 – 15:10: Break

    Take a short break before diving deeper into MDR insights and advanced capabilities.

  • 15:10 – 16:00: How to Use Reporting in MDR

    Gain expert guidance on maximizing MDR reporting tools to demonstrate value to clients, identify trends, and make data-driven decisions. Learn how to leverage reports as a strategic asset for service differentiation and customer trust.

  • 16:00 – 16:20: Integrating Cove with Your PSA – Halo Showcase

    See how simple it can be to connect Cove backup solutions with your PSA platform using Halo. This showcase provides a practical example of seamless integration that drives automation, improves workflows, and enhances service delivery.

  • 16:20 – 17:00: DRaaS Showcase

    Discover our Disaster Recovery as a Service solution and learn what makes it a key component in your resilience strategy. See how you can use DRaaS to protect critical customer data and ensure business continuity in the face of disruptions—while creating revenue opportunities.

  • 17:00 – 19:00: Welcome Reception

    Join us for an informal evening networking reception to kick off the event. Connect with peers, N‑able experts, and partners in a relaxed setting, share insights, and build relationships that will set the stage for the coming sessions. Complimentary drinks and light refreshments will be provided to help the conversations flow.

Agenda Pre-Day October 6

  • 15:00 – 16:30: Emerging Services for Growth

    What Leading MSPs Are Doing to Drive New Revenue and Opportunity
    As client expectations evolve, the most successful MSPs are expanding beyond traditional support and infrastructure services to unlock new revenue streams. In this session, we’ll explore the emerging services gaining traction across the MSP market, from AI advisory and security services to compliance, resilience, and strategic consulting. Hear practical examples of how leading MSPs are identifying demand, packaging new offerings, and creating recurring revenue opportunities without significantly increasing operational overhead. You’ll leave with ideas, frameworks, and real-world insights to help grow your business and stay ahead of the competition.

  • 16:30 – 17:30: Business Leaders Networking Reception

    Join fellow MSP owners, executives, and business leaders for an exclusive networking reception held alongside the main event reception. This private session provides an opportunity to connect with peers, exchange ideas, discuss common business challenges, and share strategies for growth in a relaxed setting. Whether you’re exploring new service offerings, scaling your operations, or navigating industry change, this is a chance to build valuable relationships with like-minded leaders across the South African MSP community.

Agenda 7 October

  • 9:30 – 9:45: Welcome & Executive Update

    Building Business Resilience in a Changing Market
    Setting the stage by discussing today’s business environment, emerging market conditions, and how organizations like yours must adapt to build resilience for both current challenges and future uncertainty. This in turn creates new revenue opportunities with your customers.

  • 9:45 – 10:15: The Metrics of Healthy Resilience

    Explore the key indicators that define organizational resilience and how leading companies are measuring success beyond traditional security metrics and changing their mindsets. Translating these metrics into pipeline generation and new market opportunities, all while improving processes and capabilities internally in your business.

  • 10:15 – 10:45: Readiness Starts Before the Storm

    A practical discussion on preparing organizations before disruption occurs—strengthening your operational resilience, improving your readiness, and reducing business risk both internally and externally. This is a practical discussion and messaging you can utilize in your sales and marketing motions to drive increased revenue.

  • 10:45 – 11:15: Networking Break
  • 11:15 – 12:45: Product Roadmap: Built For your Business

    A collaborative room wide discussion on the product roadmap, featuring peer-to-peer customer perspectives on how key capabilities are being adopted today, how they’re delivering business value, and an open conversation on whether our strategic direction aligns with your priorities and future needs. As a vendor we rely on you the experts to help guide us and ensure we are on the right strategic direction in our roadmap to meet your market and business needs.

  • 12:45 – 13:45: Networking Lunch

    Connect with peers, product leaders, and partners.

  • 13:45 – 14:15: AI Strategy and implementation

    How AI is reshaping cyber resilience, operations, and business outcomes and how we are building to support your requirements.

  • 14:15 – 15:00: Executive Fireside Chat: Monetizing AI While Reducing Cyber Risk

    A partner-led conversation exploring how organizations are realizing measurable business value from AI while strengthening security, managing risk, and enabling responsible innovation. Practical insights you can put into action in your business today.

  • 15:00: Closing Remarks & Networking Reception

    Hear our summary of the day’s key takeaways, access to all materials, actionable next steps, networking opportunities with industry peers, and a few special surprises for those who stay until the end.

Please note registration for this event is limited. Please submit a request to attend, and an N‑able representative will be in touch after registrations have been reviewed to confirm your place.