SolarWinds MSP is becoming N-able

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N-able Technologies, Ltd. and N-able Solutions ULC, collectively (“N-able”) reserves the right to discontinue software products1 or specific software versions for a variety of reasons, including product obsolescence or new software releases. The End of Life Policy sets forth the terms and conditions and timeframes related to the Software2 for which changes will occur following an End of Life Announcement. The End of Life timeline is set forth below.

General Availability

N-able will make a product generally available to its end users. The date that the Software becomes generally available to the public is the General Availability date.

After the General Availability of the Software, N-able will provide Software Support3 in accordance with the N-able Software Support and Maintenance Terms and Conditions. As such, it will support the current Release4 of the Software and the previous three Releases of the Software. N-able reserves the right to make bug fixes, patches, license resets, and service releases only for the current version of any Software Release. The end user may need to upgrade to the newest version of the Software before applying a bug fix, patch, service release, or requesting a license reset.

End of Life Announcement

N-able will communicate the discontinuance of the N-able Software in an End of Life announcement. An End of Life announcement marks the beginning of the End of Life lifecycle for a Software Release. The End of Life Announcement will precede the End of Engineering date by up to 90 days.

End of Engineering

End of Engineering means the date N-able will cease engineering related to the Software and will cease providing engineering support related to the applicable Release. N-able reserves the right to cease engineering support for any Release of the Software made Generally Available after two subsequent Releases. Prior to the End of Engineering date, N-able will actively support the Software Release with service releases, bug fixes, workarounds, or patches for critical bugs reported through Software Support as set forth herein. When a Release reaches the End of Engineering date, it will, however, no longer be actively supported by engineering. Technical Support5 will be available until the End of Life Date, which is one hundred eighty (180) days after the End of Engineering Date, while the customer is under active maintenance; Technical Support can provide access to previously released hot fixes, service releases, etc. Technical Support will not include nor will it create any new bug fixes or feature additions or requests for any product that is past the End of Engineering date.

End of Life

End of Life means the date when all Software Support shall cease for a discontinued Release of the Software. Generally, it will be one hundred eighty (180) days between the End of Engineering date to the End of Life date.

 

1 – This End of Life Policy does not apply third party products. If N-able discontinues the provision of a third-party product, it will use commercially reasonable efforts to (i) provide its customers with reasonable advance notice of such discontinuance and (ii) replace the discontinued third-party product with another product containing substantially similar functionally.

2 Software means the object code versions of the product, together with updates, releases, modifications, and enhancements, owned and provided by N-able to its end users pursuant to the End User License Agreement.

3 Software Support means the standard maintenance and support to be provided by N-able or its designated agents as set forth in the N-able Software Support and Maintenance Terms and Conditions.

4 Release means all generally available releases of the Software that (i) contain new features, functionality, extensions, or fixes for bugs, or (ii) are designated by means of a change in the digit to either the left of the first decimal point (e.g., Software 8.0>>Software 9.0), to the right of the decimal point (e.g., Software 8.0>>Software 8.1), or to the right of the second decimal point (e.g., Software 8.0.1>>Software 8.0.2).

5 Technical Support means technical assistance provided to N-able customers under active maintenance and support. This includes general guidance about N-able products and any workarounds, bug fixes, etc. that have been designed prior to the End of Engineering.