Head Nerds

August 2024: Head Nerd Bootcamp and Office Hours Agenda

By Pete Roythorne

julho 25th, 2024 15 mins

Content

Reserve Your Seat for an N-able Boot Camp Head Nerd 2024 Office Hours

Did you know that the best time to prepare for a disaster is before it happens? The Cove Team hosts a monthly class to help you get ready. The next session will be held on August 6, 2024: Master of Disaster Recovery Class Registration

We’re hitting the road again in September! Interested in M&A? Join us in NYC on September 10th for our M&A-focused event. N‑able Road Show Registration.

Reserve Your Seat for an N‑able Boot Camp

Join us each month for a diverse array of virtual events covering both business and technical subjects. Be part of the experience by signing up for our upcoming sessions! Here’s a full listing of everything that’s happening this month.

Click on the links to read more and register:

August 1: N‑sight RMM Patch Management
August 6: Intro to Power Automate and How to Use it with Cloud Commander
August 7: N‑central Patch Management Series – Managing and Maintenance
August 8: Halo PSA Integration
August 13: Things We’ve Learned from Visiting MSPs
August 14: Cracking the Code to Successful Sales Part 2: Conducting Assessments that Yield Results!
August 15: Continuity Services
August 20: N‑sight Optimization
August 21 and 22: N‑central Optimization
August 27: Cracking the Code to Successful Sales Part 3: Overcoming Objections and Winning the Sale
August 28: SIEM > SOC > SOAR > Compliance: Can You Build it All in a Day?
August 29: Operational Efficiency
Office hours

N‑sight RMM Patch Management – August 1, 2024

In this session, Head Nerd, Joe Ferla will explain how the patch management engine underlying N‑sight RMM works, and how to leverage it effectively for each use case you encounter. The boot camp will focus on efficient and reliable tactics to help reduce the time you spend supporting an essential part of any MSP offering: patching. Topics will include best practices for patching Windows devices, as well as Macs.

Session 1 08:00-10:30 EDT (14:00-16:30 CEST)
Session 2 13:00-15:30 EDT (19:00-21:30 CEST)

Register here
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Intro to Power Automate and How to Use it with Cloud Commander – August 6, 2024

During this Boot Camp, we will look at Power Automate and Cloud Commander as a duo. We’ll begin with an overview of Power Automate and a basic tutorial of the tool. We’ll then move into combining Cloud Commander and Power Automate to streamline common daily service delivery tasks, like onboarding and offboarding users.

Session 1 08:00-09:30 EDT (14:00-15:30 CEST)
Session 2 13:00-14:30 EDT (19:00-20:30 CEST)

Register here
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N‑central Patch Management Series – Managing and Maintenance – August 7, 2024

In this session, the Head Nerds will explain how to set up and deploy patch management in N‑central so you can understand how to leverage it effectively for each use case you encounter. We will focus on efficiency and reliability to help you reduce the hours required to support this essential part of any MSP offering. And of course we won’t forget everyone’s favorite part; we’ll be disclosing tips and tricks we’ve learned working with so many different partners to help take your patch process to the next level.

Session 1 08:00-09:30 EDT (14:00-15:30 CEST)
Session 2 13:00-14:30 EDT (19:00-20:30 CEST)

Register here
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Halo PSA Integration – August 8, 2024

As the market changes so do the vendors our MSPs are integrating with, in this bootcamp we will show you how to integrate your Halo PSA with N‑central. We will use the Custom PA method in N‑central to align API queries so that tickets are created in Halo PSA and that those tickets are accessible through the N‑central UI. This Boot Camp will review setting up the integration, ticketing workflows, best practices for each, and API review to ensure maximum efficiency for the non-integrated solutions.

Session 1 08:00-09:30 EDT (14:00-15:30 CEST)
Session 2 13:00-14:30 EDT (19:00-20:30 CEST)

Register here
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Things We’ve Learned from Visiting MSPs – August 13, 2024

The Nerds travel and meet partners around the world and work in either one-on-one or group settings with them. In these meetings, the Nerds tend to ask a lot of questions and learn useful information about how MSPs operate, and more importantly what works and doesn’t for them. In this webinar, join Head Nerds Paul and Jason as they review some of the things the Nerds have learned over the last 10 years working with or for MSPs and what we recommend in some scenarios. Among other topics, we will cover how MSPs handle QBR sessions, tweak and automate alerting, scale, handle mergers and acquisitions internally, and choose brands of products and why.

Session 1 08:00-09:30 EDT (14:00-15:30 CEST)
Session 2 13:00-14:30 EDT (19:00-20:30 CEST)

Register here
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Cracking the Code to Successful Sales Part 2: Conducting Assessments that Yield Results! – August 14, 2024

You completed a successful initial meeting with your prospect and determined they are a qualified lead and potential good fit for your MSP. In this second session of a three-part boot camp series focused on the MSP sales, we will concentrate on that critical follow-up meeting, where you will need to gather your data to develop a compelling proposal that you can deliver to your prospect. In this session, we will review how to develop an effective assessment process as part of your sales process to identify gaps in your prospect’s network, security, and business workflow structure, how to use these gaps to highlight your competencies and expertise as a trustworthy MSP. The goal of this second session is to do your due diligence to collect the information needed to develop your recommendations for improvement along with providing the intel you need to overcome objections more confidently when you reach the final stage of the MSP sales process—the proposal and closing stage.

Session 1 08:30-11:00 EDT (14:30-17:00 CEST)
Session 2 13:00-15:30 EDT (19:00-21:30 CEST)

Register here
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Continuity Services – August 15, 2024

Join our Head Nerd for an in-depth bootcamp exploring how you could leverage Cove Data Protection to provide automated recovery testing and continuity services to your customers. Topics include understanding recovery plans, automating recovery testing, deploying recovery services, managing recovery locations, monitoring continuity services, and estimating costs.

Session 1 08:00-10:00 EDT (14:00-16:00 CEST)
Session 2 13:00-15:00 EDT (19:00-21:00 CEST)

Register here
Return to listing

N‑sight Optimization – August 20, 2024

It can be hard to make room in your schedule to improve your own operations when you’re spending all your time taking care of your clients’. Join, Head Nerd, Joe Ferla as he provides recommendations and demonstrates best practices for the N‑sight RMM dashboard that will make your work-life easier. This session will cover automating common workflows, condensing hours of labor into a few weekly maintenance routines, bringing 24×7 and DSC checks under control to reduce noise, combining Checks and Tasks with auto-healing to reduce your workload and improve reliability and resilience, and leveraging the features of RMM to maximize efficiency.

Session 1 08:00-10:30 EDT (14:00-16:30 CEST)
Session 2 13:00-15:30 EDT (19:00-21:30 CEST)

Register here
Return to listing

N‑central Optimization – August 21 and 22, 2024

Sometimes being busy may lead to software neglect. It’s easy to be so focused on immediate needs, that your instance of N‑central may not be running as well as it once was. To learn how to optimize N‑central to improve how you and your team use it and to pick up some great tips from other MSPs, join our Head Nerds, Jason Murphy and Paul Kelly, for this boot camp where they will cover reducing the number of active issues, identifying and fixing misconfigured, stale, or failed services, streamlining your notification engine, aligning your implementation strategy to your service offerings, and minimizing the need for remote control to maximize support efficiency.

Session 1 08:00-10:00 EDT (14:00-16:00 CEST)
Session 2 13:00-15:00 EDT (19:00-21:00 CEST)

Register here
Return to listing

Cracking the Code to Successful Sales Part 3: Overcoming Objections and Winning the Sale – August 27, 2024

You completed a successful initial meeting with your prospect and determined that they are a qualified lead and a potential good fit for your MSP. You then held a follow-up meeting to conduct a Business and CyberSecurity Assessment on their organization. This step helps you understand what workflow and security issues currently exist within their network and operational setup. In this final session of a three-part boot camp series focused on the MSP Sales Process, we will concentrate on the last critical meeting – the Proposal and Closing stage – where you’ll present your findings and recommendations and ideally leave the meeting with a fresh, newly signed deal.

Session 1 08:30-11:00 EDT (14:30-17:00 CEST)
Session 2 13:00-15:30 EDT (19:00-21:30 CEST)

Register here
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SIEM > SOC > SOAR > Compliance: Can You Build it All in a Day? – August 28, 2024

The expectation of what security services an MSP should deliver have changed drastically over the past few years. Conversations have switched from uptime and productivity to security and compliance with MSPs often time being caught without the staff, processes and procedures to support a more aggressive security program. Join Lewis Pope as he explores Adlumin MDR’s ability to quickly close gaps in your portfolio of security services that will allow you to satisfy regulatory requirements around log collection from endpoints and cloud, 24x7x365 SOC, SOAR and Compliance services from a single platform with multi-tenant support.

Session 1 08:00-10:30 EDT (14:00-15:30 CEST)
Session 2 13:00-14:30 EDT (19:00-20:30 CEST)

Register here
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Operational Efficiency – August 29, 2024

Efficiency is one of the primary differences between average MSPs and best-in-class MSPs. This Bootcamp will introduce you to the benefits of building efficiencies into your service delivery. Those efficiencies can translate into increased profit margins, improved capacity, and high customer retention rates. Join Head Nerds, Jason Murphy and Joe Ferla, as they walk through both theory and hands-on labs that help you identify and engage efficiencies in your business. Learn practical knowledge and how to determine your current service delivery efficiency score, learn the most common service delivery KPIs to measure and how to measure them, compare yourself against your peers and the industry, and learn practical methods for improving your efficiencies.

Session 1 08:00-19:30 EDT (14:00-15:30 CEST)
Session 2 13:00-14:30 EDT (19:00-20:30 CEST)

Register here
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Head Nerd 2024 Office Hours

In addition to our Boot Camp series, the Head Nerds host drop-in Office Hours where you can participate in discussions with them. Join in and be a part of the conversation!

N‑central – August 6, 2024

Each month, join our Head Nerd, Paul Kelly, and Product Management guests to get help with your platform or whatever you need! You can ask about patching, deployment, automation, scripting, best practices, Apple Device Manager, what other MSPs do, etc. We will also walk you through some recently added automation policies and will help you build the policy you need for your business.
11:00 – 12:00 EDT (17:00 – 18:00 CEST)

N‑sight RMM – August 8, 2024

Join Head Nerd Joe Ferla and ask him for help with your platform for whatever you need! You can ask about patching, deployment, automation, scripting, best practices, what other MSPs do, etc. We will also walk you through some recently added automation policies and will help you build the policy you need for your business.