January 2025: Head Nerd Bootcamp and Office Hours Agenda
By Pete Roythorne
As we venture into 2025, why not make a commitment to making the most of our Head Nerds Boot Camps. Here’s a list of January’s highlights to help you get that plan started.
Reserve Your Seat for an N‑able Boot Camp
Join us each month for a diverse array of virtual events covering both business and technical subjects. Be part of the experience by signing up for our upcoming sessions! Here’s a full listing of everything that’s happening this month.
Click on the links to read more and register:
- January 7, 2025: Rest API Essentials for N‑central
- January 9, 2025: Mastering Lead Generation: Crafting an Effective Marketing Strategy
- January 14, 2025: Mastering Lead Generation: Building Your Tele-sales Strategy
- January 16, 2025: Cove Data Protection: M365 User Offboarding
- January 21, 2025: Intro to Security Controls and Baselines
- January 23, 2025: Cove Data Protection: Backup Retention Policies
- January 28, 2025: The 10 Best Things to Automate
- January 30, 2025: 5 Reports in N‑sight that will make your life easier
- Office hours
Rest API Essentials for N‑central – January 7, 2025
Remote management software is integral for top notch service delivery, but there are no solutions out there that support every type and brand of software you may want integrated. Join Head Nerd, Jason Murphy and Paul Kelly, as they uncover how to leverage the N‑central Rest APIs to meet your needs. This session will cover what is a Rest API, what can you do with these Rest APIs, what is Swagger, and how to use Rest APIs in PowerShell.
- Session 1 08:30-11:30 ET (14:30-17:00 CET)
- Session 2 13:00-15:30 ET (19:00-21:30 CET)
Register here
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Mastering Lead Generation: Crafting an Effective Marketing Strategy – January 9, 2025
Generating leads can be one of the hardest things for any company to do, but it is integral to ongoing growth and sales success. Join Head Sales & Marketing Nerd, Stefanie Hammond, as she provides insights and guidance on what steps should be taken to ensure high-quality leads get added to your sales funnel. Make sure to take advantage of this firsthand experience and suggestions for potential considerations as you add managed services to your offering. This session will focus on the three Cs of demand generation: creating your ideal client profile, crafting your messaging, and constructing your marketing strategy and implementation plan.
- Session 1 08:30-11:00- ET (14:30-17:00 CET)
- Session 2 13:00-15:30 ET (19:00-21:30 CET)
Register here
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Mastering Lead Generation: Building Your Tele-sales Strategy – January 14, 2025
Generating new leads continues to be one of the most difficult tasks for MSPs to do, but it is integral to your ongoing growth and sales success. As a follow-up session to “Growing Beyond Referrals Through Marketing”, “Growing Beyond Referrals Through Cold Calling” reviews the necessity and benefits of including the role of the cold caller to your lead generation strategy, which is needed to complement the marketing activities used today to help fill your sales funnel. The session will review: hiring for the role, setting them up for success, script ideas and guidance, objection handling techniques, and setting role expectations and compensating appropriately.
- Session 1 08:30-11:00:45 EST (14:30-17:00 CET)
- Session 2 13:00-15:30 ET (19:00-21:30 CET)
Register here
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Cove Data Protection: M365 User Offboarding – January 16, 2025
Join Eric Harless, our Head Backup Nerd, as he guides you through best practices for identifying and offboarding Microsoft 365 Backup users. Learn how to handle scenarios when licensed mailboxes are converted to shared, become unlicensed, or are deleted.
- Session 1 08:00-09:30 EST (14:00-15:30 CET)
- Session 2 13:00-14:30 EST (19:00-20:30 CET)
Register here
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Intro to Security Controls and Baselines – January 21, 2025
The impact of cybercrime and nation-state backed attacks has underscored the critical need for robust security measures in businesses of all sizes that were reserved for enterprise businesses only a few years ago. Join N able Head Nerd Lewis Pope as he introduces foundational concepts for effective security controls, establishing security baselines and the skills that operations and security teams should be developing to improve their ability to address modern cyber threats.
- Session 1 08:00-09:00 EST (14:00-15:00 CET)
- Session 2 13:00-14:00 ET (19:00-20:00 CET)
Register here
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Cove Data Protection: Backup Retention Policies – January 23, 2025
Join Eric Harless, our Head Backup Nerd, as he walks you through the essentials of creating and assigning backup retention policies in Cove. Learn how to effectively manage your data retention to ensure compliance and optimize storage usage.
- Session 1 08:00-09:30 EST (14:00-15:30 CET)
- Session 2 13:00-14:30 ET (19:00-20:30 CET)
Register here
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The 10 Best Things to Automate – January 28, 2025
With over 850 automation items available in the N‑able Automation Cookbook, deciding where to start can be overwhelming. Join N central Head Nerds Paul Kelly and Jason Murphy as they count down their top 10 picks for the best things to automate in N central. In this session, you’ll discover practical solutions to maximize efficiency, improve management, and save time. Paul and Jason will guide you through each selection, explaining why it stands out and how it can make a difference in your day-to-day operations. To make things even easier, they’ll provide direct links to all 10 automation items after the session so you can start implementing them right away.
- Session 1 08:00-09:00 EST (14:00-15:00 CET)
- Session 2 13:00-14:00 ET (19:00-20:00 CET)
Register here
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5 Reports in N‑sight that will make your life easier – January 30, 2025
In this Boot Camp, we will discuss the top five reports and how and why we should use them. This will include customer-facing reports like the Executive Summary Report and internal reports like the User Audit Report. We will cover not only how to generate and export the reports, but also how to discuss the findings with the intended audiences.
- Session 1 08:00-09:00 EST (14:00-15:00 CET)
- Session 2 13:00-14:00 ET (19:00-20:00 CET)
Register here
Return to listing
Head Nerd 2025 Office Hours
In addition to our Boot Camp series, the Head Nerds host drop-in Office Hours where you can participate in discussions with them. Join in and be a part of the conversation!
N‑central – January 7, 2025
Each month, join our Head Nerd, Paul Kelly, and Product Management guests to get help with your platform or whatever you need! You can ask about patching, deployment, automation, scripting, best practices, Apple Device Manager, what other MSPs do, etc. We will also walk you through some recently added automation policies and will help you build the policy you need for your business.
11:00-12:00 ET (17:00-18:00 CET)
Register here
N‑sight RMM – January 9, 2025
Join Head Nerd Joe Ferla and ask him for help with your platform for whatever you need! You can ask about patching, deployment, automation, scripting, best practices, what other MSPs do, etc. We will also walk you through some recently added automation policies and will help you build the policy you need for your business.
11:00 – 12:00 ET (17:00 – 18:00 CET)
Cove Data Protection – January 14, 2025
Join Head Backup Nerd Eric Harless to ask him how to get the most out of your backup and recovery strategy. Get more out of the product you already have. Let him show you how to maximize efficiencies with your backup solution today!
11:00 – 12:00 EST (17:00 – 18:00 CET)
Security – January 16, 2025
Join Head Security Nerd Lewis Pope as he provides you with a monthly security update that includes patch Tuesday information and other security news you need to be aware of. Then take the time to ask him about that or other best practices for keeping your customers safe.
11:00 – 12:00 ET (17:00 – 18:00 CET)
Business – January 21, 2025
Join our Head Sales and Marketing Nerd Stefanie Hammond as she lends you her 16 years of experience helping MSPs build offerings, pricing, and go-to-market strategies. Learn why your programs are stopping your customers from moving up to the next level, what you can do to maximize your margins, and sales tips and tricks the more successful MSPs use to win deals.
11:00 – 12:00 EDT (17:00 – 18:00 CEST)
Cloud and Tools – January 23, 2025
We will routinely cover new releases at the beginning of each session and then jump into you asking your questions and discussing best practices in the toolsets. Looking forward to seeing you there.
11:00 – 12:00 ET (17:00 – 18:00 CET)
Operational Efficiency – January 29, 2025
Efficiency is one of the primary differences between average MSPs and best-in-class MSPs and is often one of the differences between making money and losing money. Join Joe Ferla and Jason Murphy, Head Nerds, as they lead a live Q&A session dedicated to helping you become a more efficient MSP.
10:00 – 11:00 ET (16:00 – 17:00 CET)
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