June 2024: Head Nerd Bootcamp and Office Hours Agenda

Every month our Head Nerds provide a huge amount of practical and insightful content in the shape of Bootcamps and Office Hours. This content is specifically created to help you build your business and make the most of the products you use.

So join us in June for a new round of Boot Camps and Office Hours!

This month’s schedule brings a renewed focus on generating leads and equipping your team with the skills they’ll need.

On June 6^th and 12^th, book time on your calendar to join Stefanie Hammond as she continues her “Cracking the Code to Lead Generation” series.

Continuing the security conversation, Stefanie Hammond and Lewis Pope team up and share “Winning Strategies for Pricing and Selling N‑able MDR”, Lewis Pope returns with “Cyber Liability Insurance: Planning for Success” on June 20^th, and Joe Ferla shares more about Cloud Commander with both an intro session and deep dive into the platform!

Reserve Your Seat for a N‑able Boot Camp

Join us each month for a diverse array of virtual events covering both business and technical subjects. Be part of the experience by signing up for our upcoming sessions! Here’s a full listing of everything that’s happening this month.

Click on the links to read more and register:

• June 3: Intro to Power Automate and How to Use it with Cloud Commander
• June 4: Cove Data Protection: Health Checks/Troubleshooting
• June 5: Intro to PowerShell
• June 6: Cracking the Code to Lead Generation Part 1: Building your Marketing Strategy
• June 7: Applying and Managing Security Settings through Cloud Commander
• June 11: An Introduction to Cloud Commander
• June 12: Cracking the Code to Lead Generation Part 2: Building your TeleSales Strategy
• June 17: Deep Dive into User Management in Cloud Commander
• June 18: SIEM>SOC>SOAR> Compliance: Can You Build It All in a Day
• June 19: Compliance and the Cloud
• June 20: Cyber Liability Insurance: Planning for Success
• June 25: Machine Management in the Cloud and what Cloud Commander can Help With
• June 26: Winning Strategies for Pricing and Selling N‑able MDR
• June 27: Mac Scripting in N‑central
• Office hours for June

Intro to Power Automate and How to Use it with Cloud Commander—June 3, 2024

During this Boot Camp, we will look at Power Automate and Cloud Commander as a duo. We’ll begin with an overview of Power Automate and a basic tutorial of the tool. We’ll then move into combining Cloud Commander and Power Automate to streamline common daily service delivery tasks, like onboarding and offboarding users.

• Register here for Intro to Power Automate and How to Use it with Cloud Commander Session 1 Jun 3 08:30 – 11:00 EDT (14:30 – 17:00 CEST)
• Register here for Intro to Power Automate and How to Use it with Cloud Commander Session 2 Jun 3 13:00 – 14:30 EDT (19:00 – 20:30 CEST)

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Cove Data Protection: Health Checks/Troubleshooting—June 4, 2024

Performing regular health checks and troubleshooting problem devices within the Cove Data Protection console should be a common task performed by MSP technicians or IT staff. Join our Head Nerds as they walk you through the many tools and methods used to help identify problem and misconfigured backup devices.

• Register here for Cove Data Protection: Health Checks/Troubleshooting Session 1 Jun 4 08:00 – 10:00 EDT
• Register here for Cove Data Protection: Health Checks/Troubleshooting Session 2 Jun 4 13:00 – 15:00 EDT

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Intro to PowerShell—June 5, 2024

N‑able™ Automation Manager leverages PowerShell to create the automation policies used in both N‑sight RMM and N‑central®. We have hundreds of objects that help you create policies without the need to know how to script, which is a real time saver. However, there are times when you need to go off the grid and create something unique to your situation—that’s exactly why we created this boot camp.

• Register here for Intro to PowerShell Session 1 Jun 5 08:00 – 10:30 EDT (14:00 – 16:30 CEST)
• Register here for Intro to PowerShell Session 2 Jun 5 13:00 – 15:30 EDT (19:00 – 21:30 CEST)

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Cracking the Code to Lead Generation Part 1: Building your Marketing Strategy—June 6, 2024

Generating leads can be one of the hardest things for any company to do, but it is integral to ongoing growth and sales success. Join Head Sales & Marketing Nerd, Stefanie Hammond, as she provides insights and guidance on what steps should be taken to ensure high-quality leads get added to your sales funnel. This session will focus on the three C’s of demand generation: creating your ideal client profile, crafting your message, and constructing your marketing strategy and implementation plan. Make sure to take advantage of this firsthand experience and suggestions for potential considerations as you add managed services to your offering.

• Register here for Cracking the Code to Lead Generation Part 1: Building your Marketing Strategy Session 1 Jun 6 08:30 – 11:00 EST (15:30 – 18:00 CEST)
• Register here for Cracking the Code to Lead Generation Part 1: Building your Marketing Strategy Session 2 Jun 6 13:00 – 15:30 EDT (19:00 – 21:30 CEST)

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Applying and Managing Security Settings through Cloud Commander—June 7, 2024

This Boot Camp is designed to go over various features of Cloud Commander in the realm of security management and reporting. Starting at the user level and quickly moving up to tenant and even global levels, we will cover items like MFA support and reporting, configuration and compliance settings, password management, and more.

• Register here for Applying and Managing Security Settings through Cloud Commander Session 1 Jun 7 08:00 – 11:00 EDT (14:00 – 17:00 CEST)
• Register here for Applying and Managing Security Settings through Cloud Commander Session 2 Jun 7 13:00 – 14:00 EDT (19:00 – 20:00 CEST)

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An Introduction to Cloud Commander—June 11, 2024

This Boot Camp is designed to give you a general overview of Cloud Commander. In the Boot Camp, we will not only provide a general orientation to the tool but also walk through three demos of day-to-day usage. In the demo portion, we will add a new user, apply licenses to the user, apply Intune Configuration Profiles and Compliance Policies to several devices, and identify unavailable Azure VMs and make them available. This Boot Camp is designed to evolve with Cloud Commander as we ramp up features and functionality, so we invite Cloud Commander users of all levels to join and pick up some tips and tricks.

• Register here for An Introduction to Cloud Commander Session 1 Jun 11 08:00 – 09:00 EDT
• Register here for An Introduction to Cloud Commander Session 2 Jun 11 13:00 – 14:00 EDT

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Cracking the Code to Lead Generation Part 2: Building your TeleSales Strategy—June 12, 2024

Generating new leads continues to be one of the most difficult tasks for MSPs to do, but it is integral to your ongoing growth and sales success. As a follow-up session to “Growing Beyond Referrals Through Marketing”, “Growing Beyond Referrals Through Cold Calling” reviews the necessity and benefits of including the role of the cold caller to your lead generation strategy, which is needed to complement the marketing activities used today to help fill your sales funnel. This session will review hiring for the role, setting them up for success, script ideas and guidance, objection handling techniques, and setting role expectations and compensating appropriately.

• Register here for Cracking the Code to Lead Generation Part 2: Building your TeleSales Strategy Session 1 Jun 12 08:30 – 11:00 EDT
• Register here for Cracking the Code to Lead Generation Part 2: Building your TeleSales Strategy Session 2 Jun 12 13:00 – 15:30

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Deep Dive into User Management in Cloud Commander—June 17, 2024

This Boot Camp is designed to look at multiple user-management scenarios and how Cloud Commander can make those situations easier for techs to handle to improve service delivery. We’ll also look at reporting tips and tricks in Cloud Commander that can make global and per-tenant reporting easier and quicker.

• Register here for Deep Dive into User Management in Cloud Commander Session 1 Jun 17 08:00 – 09:00 EDT (14:00 – 15:00 CEST)
• Register here for Deep Dive into User Management in Cloud Commander Session 2 Jun 17 13:00 – 14:00 EDT (19:00 – 20:00 CEST)

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SIEM>SOC>SOAR> Compliance: Can You Build It All in a Day—June 18, 2024

The expectation of what security services an MSP should deliver have changed drastically over the past few years. Conversations have switched from uptime and productivity to security and compliance with MSPs often time being caught without the staff, processes, and procedures to support a more aggressive security program. Join Lewis Pope as he explores N‑able MDR’s ability to quickly close gaps in your portfolio of security services that will allow you to satisfy regulatory requirements around log collection from endpoints and cloud, 24x7x365 SOC, SOAR and Compliance services from a single platform with multi-tenant support.

• Register here for SIEM>SOC>SOAR> Compliance: Can You Build It All in a Day Session 1 Jun 18 08:00 – 09:30 EDT (14:00 – 15:30 CEST)
• Register here for SIEM>SOC>SOAR> Compliance: Can You Build It All in a Day Session 2 Jun 18 13:00 – 14:30 EDT (19:00 – 20:30 CEST)

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Compliance and the Cloud—June 19, 2024

During this Boot Camp, we will go over how Cloud Commander can help maintain the proper settings and restrictions needed for you to meet your compliance needs. This session will focus on items like configuration profiles, compliance policies, MFA reporting, risky users, and more.

• Register here for Compliance and the Cloud Session 1 Jun 19 08:00 – 09:00 EDT (14:00 – 15:00 CEST)
• Register here for Compliance and the Cloud Session 2 Jun 19 13:00 – 14:00 EDT (19:00 – 20:00 CEST)

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Cyber Liability Insurance: Planning for Success—June 20, 2024

Both internal and external forces are driving wider adoption of and increased scrutiny around cyber liability insurance. But once you and your clients have a policy in place, that isn’t the end of the challenges. You’ll need to be prepared for what happens when a claim needs to be filed. Do your clients know to whom they must report a data breach? Can you provide the necessary documentation and reports to prove proper security controls were in place? If you’ve never had to file a cyber liability insurance claim, it pays to be prepared for what’s going to be asked of you and your client during the process. Join us for this session to get a better understanding of what your responsibilities will be before, during, and after a claim is filed.

• Register here for Cyber Liability Insurance: Planning for Success Session 1 Jun 19 08:00 – 09:00 EDT (14:00 – 15:00 CEST)
• Register here for Cyber Liability Insurance: Planning for Success Session 2 Jun 19 13:00 – 14:00 EDT (19:00 – 20:00 CEST)

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Machine Management in the Cloud and what Cloud Commander can Help With—June 25, 2024

In this Boot Camp, we will look at how Cloud Commander can help with Azure and Intune device management while providing quick and easy insights into device health and environment overviews. We will look at reactive machine actions, proactive automation within the tool, and reporting at a tenant and global level.

• Register here for Machine Management in the Cloud and what Cloud Commander can Help With Session 1 Jun 25 08:00 – 09:00 EDT (14:00 – 15:00 CEST)
• Register here for Machine Management in the Cloud and what Cloud Commander can Help With Session 2 Jun 25 13:00 – 14:00 EDT (19:00 – 20:00 CEST)

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Winning Strategies for Pricing and Selling N‑able MDR—June 26, 2024

In today’s rapidly evolving threat landscape, organizations are increasingly turning to solutions like N‑able MDR (Managed Detection and Response) to safeguard their digital assets. However, determining the right pricing model and effectively selling these services can be challenging. In this boot camp session, Lewis Pope and Nerd Stefanie Hammond will share invaluable insights to help you navigate the complexities of pricing and positioning your MDR services for maximum value and profitability. Key topics include an overview of managed detection and response (MDR) services and market trends, customer profile types, different pricing models for MDR services based on profile type, factors influencing pricing decisions: scope of service, technology stack, service levels, and scalability, strategies for setting competitive yet profitable pricing, effective sales tactics for selling MDR services, and communicating value to prospects and clients.

• Register here for Winning Strategies for Pricing and Selling N‑able MDR Session 1 Jun 26 08:30 – 09:00 EDT
• Register here for Winning Strategies for Pricing and Selling N‑able MDR Session 2 Jun 26 13:00 – 14:30 EDT

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Mac Scripting in N‑central—June 27, 2024

The goal of automation is to make more efficient use of your time and enable you to focus on the tasks that require a personal touch. In this Mac Scripting Bootcamp, Joe Ferla will show you how to access the Unix underpinnings of macOS and make use of the Mac’s multiple available scripting environments. To that end, Joe will cover built-in scripting environments, third-party scripting languages, deploying scripts via N‑central, using parameters and variables in scripts delivered by N‑central, writing and customizing your own scripts, and App installation and configuration via script. Please note that you are welcome to join the Boot Camp if you don’t have access to one, but a Mac or VM running macOS 11 or higher is required to complete the lab exercises.

• Register here for Mac Scripting in N‑central Session 1 Jun 27 08:00 – 10:00 EST (15:00 – 17:00 CEST)
• Register here for Mac Scripting in N‑central Session 2 Jun 27 13:00 – 15:00 EST (20:00 – 22:00 CEST)

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Head Nerd 2024 Office Hours

In addition to our Boot Camp series, the Head Nerds host drop-in Office Hours where you can participate in discussions with them. Join in and be a part of the conversation!

N‑central—June 4 Office Hours Registration

Each month, join our Head Nerd, Paul Kelly, and Product Management guests to get help with your platform or whatever you need! You can ask about patching, deployment, automation, scripting, best practices, Apple Device Manager, what other MSPs do, etc. We will also walk you through some recently added automation policies and will help you build the policy you need for your business.

N‑sight RMM—June 6 Office Hours Registration

Join Head Nerd Joe Ferla and ask him for help with your platform for whatever you need! You can ask about patching, deployment, automation, scripting, best practices, what other MSPs do, etc. We will also walk you through some recently added automation policies and will help you build the policy you need for your business.

Cove Data Protection—June 11 Office Hours Registration

Join Head Backup Nerd Eric Harless to ask him how to get the most out of your backup and recovery strategy. Get more out of the product you already have. Let him show you how to maximize efficiencies with your backup solution today!

Security—June 13 Office Hours Registration

Join Head Security Nerd Lewis Pope as he provides you with a monthly security update that includes patch Tuesday information and other security news you need to be aware of. Then take the time to ask him about that or other best practices for keeping your customers safe.

Business—June 18 Office Hours Registration

Join our Head Sales and Marketing Nerd Stefanie Hammond as she lends you her 16 years of experience helping MSPs build offerings, pricing, and go-to-market strategies. Learn why your programs are stopping your customers from moving up to the next level, what you can do to maximize your margins, and sales tips and tricks the more successful MSPs use to win deals.

Operational Efficiency—June 20 Office Hours Registration

Efficiency is one of the primary differences between average MSPs and best-in-class MSPs and is often one of the differences between making money and losing money. Join Joe Ferla and Jason Murphy, Head Nerds, as they lead a live Q&A session dedicated to helping you become a more efficient MSP.

Cloud and Tools—June 26 Office Hours Registration

We will routinely cover new releases at the beginning of each session and then jump into you asking your questions and discussing best practices in the toolsets. Looking forward to seeing you there.

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