Wisecurve delivers specialised programmes for MSPs, including website optimisation, help desk customer‑service training, and high‑quality testimonial creation to help providers win more business.
Wisecurve offers a comprehensive suite of programmes designed to help MSPs stand out, win more customers, and deliver better client experiences. At the core is Helpdesk Habits, an industry‑renowned training system that transforms help desk teams into confident, consistent customer‑service performers.
The Website Success 101 programme provides MSPs with a structured framework for creating websites that convert prospects, build trust, and communicate credibility. Website reviews offer an in‑depth critique of messaging, structure, and trust signals, along with a clear action plan.
Wisecurve also supports MSPs with professional video and written client testimonials, removing the production burden while helping generate powerful social proof.
Website Success 101 is Wisecurve’s dedicated programme for MSPs looking to overhaul or optimise their online presence. The programme includes the ultimate MSP website checklist and a series of training videos that help providers understand what prospects expect from a modern MSP website.
It focuses on improving clarity, trust signals, conversion flows, and overall structure. MSPs completing the programme often see improved credibility with prospects, increased engagement, and stronger conversion rates. Website Success 101 is designed to empower MSPs to build a site that consistently performs as their most valuable sales tool.
Helpdesk Habits is Wisecurve’s flagship customer‑service training system for MSPs. Based on Mark Copeman’s acclaimed book and supported by a full online learning programme, it equips help desk teams with the habits, tools, and mindset needed to deliver exceptional service.
The course emphasises soft skills, communication, empathy, and professionalism—core elements that differentiate high‑performing MSP support teams. Hundreds of MSPs across the world have used Helpdesk Habits since 2018 to improve customer satisfaction and develop their teams into Helpdesk Superheroes.
Wisecurve, led by Mark Copeman, provides MSP‑focused services including Website Success 101, Helpdesk Habits, website reviews, and testimonial production. Since 2018, hundreds of MSPs have benefited from these programmes.
