SolarWinds MSP is becoming N-able

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Last updated March 1, 2021

Please read the following carefully to understand our policies and practices regarding the use of cookies on the N-able websites (N-able Website(s) or Website(s)). This Cookie Policy may change from time to time. Please check the Cookie Policy periodically for updates.

Cookies

We use a variety of cookies and other technologies (which we may collectively refer to as “cookies” in this Cookie Policy) to ensure visitors to our Websites have the best possible experience and to provide targeted advertising.

Browser cookies are small text files that are downloaded to your browser when you visit a website. Most web pages contain elements from multiple web domains so when you visit www.n-able.com (or other N-able Websites), your browser may receive cookies from several sources. This includes third parties that we have hired to provide services on our behalf, such as site analytics, site acceleration, or ad targeting.

N-able Websites may also contain electronic images known as web beacons (or single-pixel gifs) that we use to help deliver browser cookies on our Websites, count users who have visited those Websites and deliver co-branded content. We also include web beacons in our promotional email messages and newsletters to determine whether you open and act on them.

Local storage in HTML5 may also be used on our website to enhance your experience; for example – by storing your user preferences and settings. Local Shared Objects are data files similar to browser cookies but can store more complex data than simple text.

We use both first-party and third-party cookies on our Website(s).

  • First-party cookies are those set by a website that is being visited by the user at the time (e.g., cookies placed by n-able.com).
  • Third-party cookies are cookies that are set by a domain other than that of the website being visited by the user. If a user visits a website and another entity sets a cookie through that website, this would be a third-party cookie.

Many of the cookies placed through our Website are session cookies, while others are persistent cookies.

  • Persistent cookies are cookies that remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
  • Session cookies are cookies that allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Types of Cookies Used by N-able

We use different types of cookies to run N-able Websites. Some or all of the cookies identified below may be stored in your browser.

Type of Cookie Description
Necessary Cookies Necessary cookies are necessary for the operation of our Website. These cookies are essential in helping you to move around our Website and use the features, such as accessing secure areas of the Website or using the shopping basket.

We may use Necessary cookies to:

· Remember the goods / services selected when you get to the payment page

· Identify you as being logged into the Website

· Provide access to protected areas of a Website

· Remember previously entered text so it is not lost if the page refreshes

· Protect our Website

Performance Cookies Performance cookies simply help us improve the way our Website works. We utilize these cookies to analyze how our visitors use our Website and to monitor our Website performance. They tell us how people use each page, which ones are most commonly viewed, or whether any errors occurred. This allows us to provide a high-quality experience and quickly identify, then fix, any issues that arise.

We may use Performance cookies to:

· Store preferences to determine effectiveness of linking between pages

· Enable web analytics to provide anonymous statistics on Website use

· To assist with error management and improve the Website by measuring any errors that occur

· Monitor ad response rates and see how effective our ads are

You can delete or manage Performance cookies as instructed in the “How to Manage and Delete Your Cookies” section of this Cookie Policy.

Functionality Cookies We use Functionality cookies to allow us to remember your preferences.

We may use Functionality cookies to:

· Remember settings you have applied such as layout, colors, font sizes and page backgrounds

· Remember if we have already asked you if you want to fill in a survey

· Detect if you have already seen a pop-up to ensure it doesn’t get shown to you again

· Process a request from a user to submit a comment or blog or forum post

If you delete Functionality cookies, preferences or settings you selected will not be retained for later visits.

Targeting Cookies Targeting cookies help us make sure that the ads you see on our Websites and on third party sites are relevant to you and your interests. Targeting cookies may be placed on your device by our third-party service providers that remember you have visited the Website in order to provide you with ads more relevant to you.

We may use Targeting cookies to:

· Collect information about browser habits to target advertising

· Collect information about browser habits to target Website content

· Provide links to social networks

· Provide ad networks and other ad companies with information on your visit so that they can present you with advertisements you may be interested in

Managing Your Cookie Preferences

You may opt out of certain cookies on our Website(s) using our cookie settings tool, as well as by adjusting your browser settings. As discussed above, opting out of certain types of cookies may affect the functionality of our Websites and may prevent you from being able to access certain features on the Website.

You can review or change your preferences for most third-party cookies and tags on our websites by adjusting your cookie settings:

Cookie Settings

Please note, that your preferences are applied on a browser and device basis. So, you will need to set your cookie preferences for each browser and device you use to access our Website. Further, if you subsequently delete cookies, your preferences may be lost and need to be reset.

You also may delete, review and block cookies by adjusting your browser settings. However, if you block all cookies (including necessary cookies), you may not be able to access all or parts of our Website(s). Please see the links below for more information on how to manage cookie settings for certain browsers:

More Info on Advertising Choices.  You may opt of Targeting (and other cookies) on our Websites as described above. Please see our Cookie List below, for a list of third-party Targeting cookies used on our Website(s). For more information about how third-party cookies are used for targeted advertising and how to opt out of certain third-party advertising related cookies, please go to these self-regulatory advertising industry organization websites:

More Info on Analytics Cookies. We use third-party analytics tools, including Google Analytics and others as set forth in our cookie list, to collect, monitor and analyze this information in order to improve functionality and user-friendliness, and to better tailor the Services to our visitors’ needs. Accordingly, usage data is shared with Google, or other third parties, each of which have their own privacy policy addressing how they handle such information and any choices you may have about their collection and use of information. We recommend that you review these privacy policies.

Google Analytics.  Google Analytics is a web analytics service provided by Google, Inc. (“Google”). Google uses cookies to help us analyze how users use our Website. The information generated by the cookie about your use of one of our Websites (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization feature, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the United States. On behalf of our Website, Google will use this information for the purpose of evaluating your use of the Website, compiling reports on your activity for us and third parties who help operate and provide services related to the Website. Google will not associate your IP address with any other data held by Google. You may refuse the use of these cookies by selecting the appropriate settings on your browser as discussed in this Cookie Policy. However, please note that if you do this, you may not be able to use the full functionality of the Website.

Please note that on the Website(s), Google Analytics code is supplemented by “gat._anonymizeIp();” to ensure an anonymized collection of IP addresses (also called IP-masking).

For more information about Google Analytics cookies, please see Google’s help pages and privacy policy. Google has developed the Google Analytics opt-out browser add-on; if you want to opt out of Google Analytics, you can download and install the add-on for your web browser here.

Do Not Track

Our system does not recognize or respond to Do Not Track requests or headers from some or all browsers. To learn more about the use of cookies or other technologies to deliver more relevant advertising and your choices about not having this information used by certain service providers, please click (http://www.aboutads.info/choices/) (for users in the United States) or (http://youronlinechoices.eu/) (for users in the European Union).

Cookie List