March 2025: Head Nerd Bootcamp and Office Hours Agenda

This month, we’re bringing you a lineup of power-packed bootcamps designed to help you score new clients and run your IT operations like a champion. Plus, don’t forget to join us at Empower in Berlin! Don’t miss this chance to connect, learn, and make game-changing moves.

Register here for  Empower Berlin.

Reserve Your Seat for an N‑able Boot Camp

Join us each month for a diverse array of virtual events covering both business and technical subjects. Be part of the experience by signing up for our upcoming sessions! Here’s a full listing of everything that’s happening this month.

Click on the links to read more and register:

• March 4 – REST API Essentials for N central
• March 6 – Mastering Sales Success: Overcoming Objections To Win the Sale
• March 6 – N sight RMM Essentials: Exploring the Tools and Features for Efficient IT Operations – APAC
• March 11 – Intro to Security Controls and Baselines
• March 13 – Cove Data Protection: Backup Retention Policies
• March 18 – Unlocking Success: Strategies to Building Profitable Customer Relationships
• March 20 – Cove Data Protection: M365 Backup User Offboarding
• March 25 – The 10 Best Things to Automate in N central
• March 27 – Securing your N central Server – APAC
• Office hours

REST API Essentials for N central, March 4th

Remote management software is integral for top notch service delivery, but there are no solutions out there that support every type and brand of software you may want integrated. Join Head Nerds, Jason Murphy and Paul Kelly, as they uncover how to leverage the N central Rest API’s to meet your needs.

• Session 1 08:00-9:00 EST (14:00-17:00 CET)
• Session 2 13:00-14:00 ET (19:00-20:00 CET)

Register here
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Mastering Sales Success: Overcoming Objections To Win the Sale, March 6

You completed a successful initial meeting with your prospect and determined that they are a qualified lead and a potential good fit for your MSP. You then held a follow-up meeting to conduct a Business and CyberSecurity Assessment on their organization. This step helps you understand what workflow and security issues currently exist within their network and operational setup.

• Session 1 08:30-11:00 EST (14:30-16:00 CET)
• Session 2 13:00-15:30 EST (19:00-21:30 CET)

Register here
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N sight RMM Essentials: Exploring the Tools and Features for Efficient IT Operations – APAC, March 6th

In this session, the Head Nerds will explain how to use the common tools and features in N sight RMM that are used daily by help desk analysts to support end-users. We will focus on Direct Support tools to help you reduce the time required to resolve common support issues. We will look at the different remote-control options available for the times you do need access to a device, along with many more tips and tricks to help address common helpdesk issues with the minimum of disruption to end users.

• 13:00-14:30 AEDT (21:00-22:30 CET)

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Intro to Security Controls and Baselines, March 11th

The impact of cybercrime and nation-state backed attacks has underscored the critical need for robust security measures in businesses of all sizes that were reserved for enterprise businesses only a few years ago. Join N able Head Nerd Lewis Pope as he introduces foundational concepts for effective security controls, establishing security baselines and the skills that operations and security teams should be developing to improve their ability to address modern cyber threats.

• Session 1 08:00-09:00 EST (13:00-14:00 CET)
• Session 2 13:00-14:00 EST (18:00-19:00 CET)

Register here
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Cove Data Protection: Backup Retention Policies, March 13th

Join Eric Harless, our Head Backup Nerd, as he walks you through the essentials of creating and assigning backup retention policies in Cove. Learn how to effectively manage your data retention to ensure compliance and optimize storage usage.

• Session 1 08:00-09:00 EST (14:00-15:00 CET)
• Session 2 13:00-14:00 ET (19:00-20:00 CET)

Register here
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Unlocking Success: Strategies to Building Profitable Customer Relationships, March 18th

Winning and signing net new clients is absolutely necessary to grow your business, but don’t forget additional sales and growth opportunities can be found within your existing customer base as well. Proper account management is critical to helping you advance your MSP to the next level, and it should not be overlooked or neglected. Building a process around your account-management motion will help strengthen your client relationships, uncover new sales opportunities, and avoid customer churn by keeping your competition out!

• Session 1 08:30-11:00 EDT (13:30-16:00 CET)
• Session 2 13:00-15:30 EDT (18:00-21:30 CET)

Register here
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Cove Data Protection: Automating Deployment – February 25, 2025

Whether you’re adding a single server or hundreds of laptops, Cove Data Protection can easily be deployed throughout your organization or across your customer base, in minutes with just a few clicks. Cove delivers the peace of mind that that you will have robust data recovery options available to you when disaster strikes. Join our Head Nerd as they walk you through automating deployment of Cove Data Protection.

• Session 1 08:00-09:30 EDT (13:00-14:30 CET)
• Session 2 13:00-14:30 EDT (18:00-18:30 CET)

Register here
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The 10 Best Things to Automate in N central, March 25th

With over 850 automation items available in the N able Automation Cookbook, deciding where to start can be overwhelming. Join N central Head Nerds Paul Kelly and Jason Murphy as they count down their top 10 picks for the best things to automate in N central.

• Session 1 08:00-09:00 EDT (14:00-15:00 CET)
• Session 2 13:00-14:00 EDT (19:00-20:00 CET)

Register here
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Securing your N central Server–APAC, March 27th

“Securing Your N central Server” is a hands-on Boot Camp that dives deep into essential security practices, offering actionable insights to help you safeguard your N central server against growing cyber threats. By the end of this Boot Camp, you’ll be equipped to enhance the security posture of your N central server, helping to ensure that your IT infrastructure remains resilient in the face of ever-increasing threats.

• Session 1 09:00-10:00 AEDT (18:00-19:00 EDT)

Register here
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Head Nerd 2025 Office Hours

In addition to our Boot Camp series, the Head Nerds host drop-in Office Hours where you can participate in discussions with them. Join in and be a part of the conversation!

N‑central – March 4, 2025

Each month, join our Head Nerd, Paul Kelly, and Product Management guests to get help with your platform or whatever you need! You can ask about patching, deployment, automation, scripting, best practices, Apple Device Manager, what other MSPs do, etc. We will also walk you through some recently added automation policies and will help you build the policy you need for your business.
11:00-12:00 ET (17:00-18:00 CET)

Register here

N‑sight RMM – March 6, 2025

Join Head Nerd Joe Ferla and ask him for help with your platform for whatever you need! You can ask about patching, deployment, automation, scripting, best practices, what other MSPs do, etc. We will also walk you through some recently added automation policies and will help you build the policy you need for your business.

11:00 – 12:00 EST (17:00 – 18:00 CET)

Register here

Cove Data Protection – March 11, 2025

Join Head Backup Nerd Eric Harless to ask him how to get the most out of your backup and recovery strategy. Get more out of the product you already have. Let him show you how to maximize efficiencies with your backup solution today!

11:00 – 12:00 EST (17:00 – 18:00 CET)

Register here

Security – March 13, 2025

Join Head Security Nerd Lewis Pope as he provides you with a monthly security update that includes patch Tuesday information and other security news you need to be aware of. Then take the time to ask him about that or other best practices for keeping your customers safe.

11:00 – 12:00 ET (17:00 – 18:00 CET)

Register here

Operational Efficiency – March 20, 2025

Efficiency is one of the primary differences between average MSPs and best-in-class MSPs and is often one of the differences between making money and losing money. Join Joe Ferla and Jason Murphy, Head Nerds, as they lead a live Q&A session dedicated to helping you become a more efficient MSP.

10:00 – 11:00 ET (16:00 – 17:00 CET)

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Business – March 25, 2025

Join our Head Sales and Marketing Nerd Stefanie Hammond as she lends you her 16 years of experience helping MSPs build offerings, pricing, and go-to-market strategies. Learn why your programs are stopping your customers from moving up to the next level, what you can do to maximize your margins, and sales tips and tricks the more successful MSPs use to win deals.

11:00 – 12:00 EDT (17:00 – 18:00 CEST)

Register here

Cloud and Tools – March 26, 2025

We will routinely cover new releases at the beginning of each session and then jump into you asking your questions and discussing best practices in the toolsets. Looking forward to seeing you there.

11:00 – 12:00 ET (17:00 – 18:00 CET)

Register here