VIDEO: SolarWinds MSP Presents—Pinot With John Pagliuca & Joe Panettieri, Ep. 2

Welcome to episode two of “Pinot with Pag and Panettieri”. From the potential SolarWinds MSP spin out to the security roadmap and how churn impacts MSP growth rates, this video interview is a free flow conversation about the increasingly important role of the MSP. Check out the latest episode below:



If you just want to skip to the bits you’re interested in here’s a timeline for you.

  • 0:00 – Introductions
  • 1:19 – Status Update: MSP industry performance, plus the potential SolarWinds MSP spin-out from parent SolarWinds.
  • 3:53 – The potential SolarWinds MSP spin-out: Same team, plus some potential additions.
  • 5:15 – Timeline variables to keep in mind for potential SolarWinds MSP spin-out.
  • 6:27 – Today’s wine tastings: Migration Pinot Noir 2015 from Russian River Valley and Decoy Pinot Noir 2018 from Duckhorn Portfolio. John explains the choices.
  • 8:06 – A very special wine tasting Zoomboming.
  • 9:00 – Mike Cullen’s personal selection.
  • 11:20 – Latest market trends from Cullen’s perspective
  • 12:05 – How SolarWinds MSP is remaining focused on core priorities.
  • 13:15 – The security roadmap & partner choice to assist MSP scalability. Plus, focusing on three to five top priorities.
  • 16:02 – Analyzing MSP performance — Cullen describes key financial metrics and how the top MSP performers outpace the market.
  • 17:22 – How the pandemic has elevated MSPs, and their strategic value to customers.
  • 18:40 – How churn impacts MSPs growth rates.
  • 19:40 – SolarWinds MSP and partnerships with large platform providers such as Microsoft and Cisco Systems.
  • 20:15 – SolarWinds MSP’s R&D investments and ecosystem investments.
  • 24: 32 – Complexity equals opportunity for MSPs.
  • 25:10 – Why larger IT giants awakened to MSPs and the SMB sector.
  • 27:18 – Customer experience and customer success: The end-game for MSPs.
  • 30:20 – Conclusion

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