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Assess risks in customers’ IT security to highlight problem areas and prioritize remediation services

When you start working with a new customer, you want to be able to add value with your services as quickly as possible. A good way to start is to identify your customer’s most critical security risks and determine which actions need to be taken first.

N-able RMM offers a fully integrated risk intelligence software, N-able Risk Intelligence. This software scans for unsecured data across a network, even scanning data that’s in storage. The feature helps you find problem areas, prioritize security fixes, and show customers tangible progress over time. Plus, you can offer your customers a full overview of their at-risk data so they can see exactly what you’ll be helping them manage.

Risk Intelligence makes an excellent addition to RMM’s native security stack, which features patch managementmanaged antivirus, and more.

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Demonstrate your MSP’s value to customers by estimating the financial impact of a breach

Discussing value with prospective and existing customers can be difficult—unless you have good data. In addition to giving you a complete scan of your managed network, Risk Intelligence with N-able RMM can also provide an estimated financial figure for an organization’s potential liability in the event of a data breach. By giving customers an estimated cost for the possible damage they could be facing if they don’t improve their security measures, this IT risk management software can help you motivate customers to take action.

From a security standpoint, RMM makes it easy to find specific files or file types across your customer’s entire network that might indicate malware or another type of malicious payload. Risk Intelligence also helps you identify and reduce the potential cost of your customers’ at-risk data and guide their efforts to obtain data insurance.

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Reduce the risk of a data breach with Endpoint Detection and Response

Known and unknown security threats pose an ever-present risk to your customers, and the best way to prevent data breaches is always to stay ahead of attackers. However, managing new threats is increasingly difficult for MSPs managing a full roster of customers.

N-able RMM’s integrated Endpoint Detection and Response (EDR) feature helps you stay on top of threats without making your job more strenuous. From one easy-to-use dashboard, you can view threat information at a glance, including quick links to key remediation actions. To save even more time, automated actions can autonomously neutralize threats at the endpoint, and real-time alerts keep you apprised of detected or neutralized threats.

This IT risk management software also facilitates data-driven analysis. Machine learning analyzes your managed network over time and determines how best to respond to threats, plus you can easily review aggregated threat data for key findings and insights.

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Minimize risks to your workforce with built-in web protection

With web-based threats like phishing and drive-by downloads on the rise, MSPs need IT risk management solutions that include web protection.

N-able RMM offers built-in web protection designed to keep workplaces secure, productive, and efficient. This IT risk management software goes beyond antivirus and firewalls by letting you create and control your own web risk management solution. With custom content-filtering policies, website blacklists, content-based browsing policies, and much more, you can help ensure that users are safe on the web.

You have the option to use RMM’s default web protection policies or create your own for desktops, laptops, or servers. RMM makes it easy to keep users off sites that could cause data breaches, helping protect the business against malware, phishing, adware, botnets, and spam. Plus, you can control all these features from a single web-based console for maximum efficiency and ease of use.

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Remotely monitor devices to gain visibility and maintain order

IT risk management solutions aren’t complete without a strong remote monitoring and management solution. Your technicians need complete visibility from anywhere to properly manage risks.

N-able RMM provides near real-time remote monitoring for Windows, Linux, macOS, mobile devices, and virtual machines, so you can manage risk in even the most complex environments. The solution automatically runs health and performance checks on workstations, servers, and devices across multiple locations. Notifications and custom alerts about device availability, performance, and security keep you informed about your network.

RMM also facilitates advanced security monitoring. In addition to the capabilities included in Risk Intelligence and Endpoint Detection and Response, it can help you monitor antivirus scanning status, investigate errors in event logs, and much more.

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Frequently Asked Questions

What is IT risk management?

What is IT risk management?

Information risk is a calculation of how vulnerable a business is to data breach and/or the likelihood that an unauthorized user will negatively impact the confidentiality, availability, or integrity of data the company collects.

IT risk management, then, refers to all policies, procedures, and technologies designed to help an organization reduce their IT risk and mitigate threats from bad actors. The benefits of risk management include:

  • Creating a safe and secure working environment for all employees
  • Decreasing legal liability and enforcing compliance
  • Protecting the organization from web-based threats
  • Helping an organization establish insurance needs

What are the steps of IT risk management?

What are the steps of IT risk management?

MSPs can start managing IT risk for their customers by following these five steps:

  1. Identify all problem areas. Scan your managed network to uncover any security vulnerabilities. Databases, collaborative applications, cloud-based storage collection, and data transmission channels are all a good place to start.
  2. Analyze the risk. Study the size, severity, and likelihood of IT risks and determine how each might impact the organization.
  3. Evaluate and prioritize the risks. Based on your analysis, rank IT risks from most to least urgent.
  4. Establish IT risk management best practices. Create an action plan for risk mitigation and use IT risk management software to execute it.
  5. Continuously monitor risk. Constantly monitor your risk management plan, evaluate how well it’s working, and optimize as necessary.

Why is IT risk management important for businesses?

Why is IT risk management important for businesses?

IT risk management is important because continually identifying, analyzing, and fixing security vulnerabilities in an organization helps protect it against cyberattacks. The cyber threat landscape is broader and more complex than ever.  IT risk management helps MSPs stay on top of existing and emerging threats so they can better protect their customers. Also, if IT risk management best practices are already in place when a hacker launches a successful attack, organizations can bounce back much more quickly and better mitigate data loss.

From a financial standpoint, minimizing risk using IT risk management solutions helps organizations establish their data insurance needs so they only buy the coverage they need. Plus, remaining compliant with various requirements helps reduce legal liability and any potential fees.

What are some IT risk management best practices?

What are some IT risk management best practices?

Some essential IT risk management best practices include:

  • Monitoring your environment: The best way to start mitigating risk is to familiarize yourself with when, where, and how it occurs in your managed network. Consistent monitoring helps ensure you’re up-to-date on potential threats.
  • Building strong policies: Take the time to create risk management policies and a plan to prevent last-minute scrambling.
  • Remaining flexible: As your business grows and scales, your security needs will change, and your risk might increase. Think of your risk mitigation plan as a flexible framework that must be adjusted over time, and make sure the most recent version is reflective of your current needs.
  • Establishing clear communication: In the event of a cyberattack, you want everyone on the same page so you can remedy issues as quickly as possible. Make sure everyone knows their role in the response.

Five components of information technology risk management

Five components of information technology risk management

According to Tim Purtell, “An ITRM program is designed to execute, manage, measure, control and report on risk matters within IT. It is essential to an organization’s overall risk management capability and effectiveness. If successful, an ITRM program provides the board of directors, senior management, regulators and other external stakeholders with confidence that IT can deliver business value efficiently and securely, while providing high-quality assurance around data integrity, availability, and confidentiality.”

There are five key components to information technology risk management:

  1. Identify risk.The first step to an effective IT risk management program is to evaluate the unique vulnerabilities and threats of the organization as well as the theoretical effectiveness of the organization’s existing security measures. Threats can include anything from natural disasters and incompetent employees to lax web browsing policies and limited physical or virtual security.
  2. Measure risk.Once the organization’s specific threats are identified, determine the likelihood of their occurrence and then multiply that by their influence on the organization’s operations.
  3. Rank risk. During step three of IT risk management, evaluate the risks to determine which risks pose the biggest threat to the operation, and make those risks a top priority.
  4. Mitigate risk.According to Continuing Professional Development, “During this step you assess your highest ranked risks and set out a plan to treat or modify these risks to achieve acceptable risk levels.”
  5. Monitor risk.The last step of an effective IT risk management program is to track and monitor risks through comprehensive data to avoid future risks that require impulsive reactions.

Secure and protect your customers with IT risk management software

  • Easily assess your customers’ IT security and create an action plan with IT risk management software
  • Mitigate and manage risk with endpoint detection and response
  • Demonstrate value by providing financial estimates and security assessments