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IT Help Desk Ticketing System
Manage your workflows, resolve issues faster, and improve customer satisfaction with a powerful, integrated IT help desk ticketing system. Say goodbye to tedious processes and hello to seamless operations.
Empower your IT team with a help desk solution built to deliver
Speedy Ticket Management
Simplify ticketing with automated ticket creation, quick routing, and SLA prioritization to resolve critical issues faster.
Seamless Integrations
Works seamlessly with N‑sight and N‑central. Automate ticket creation, enable remote resolutions from the dashboard, and resolve issues proactively before they affect users.
Improved Team Productivity
Centralized management, real-time dashboards, and customizable workflows help your IT team manage workloads and deliver better service.
Simplify IT support so you can focus on what matters
Automated ticketing
Save time and reduce workload with automated ticket generation for recurring IT issues. Help your team quickly identify and address common problems by categorizing and prioritizing them automatically. Focus on bigger challenges while nothing gets overlooked.
Knowledge base and self-service portal
Help users solve simple issues on their own with a knowledge base and self-service tools. This portal offers step-by-step guides, FAQs, and clear instructions, reducing the need to contact IT support. This lowers ticket volume and frees up your IT team for more critical tasks.
Multi-channel support
Handle requests from email, chat, phone, and web portals all in one place. This integration ensures no customer query is missed, allowing your team to deliver consistent and efficient service across all channels.
Real-time reporting and SLA management
Get insights into your team’s performance with detailed analytics. Use real-time reports to spot bottlenecks, track metrics, and measure progress. SLA management tools help your team meet response and resolution times, boosting efficiency and keeping customer satisfaction a priority.
Remote IT support
Solve problems quickly with built-in remote access tools. Your IT team can troubleshoot and fix issues directly from the platform without switching between applications. From minor adjustments to major fixes, remote support streamlines the process, reducing downtime and improving the user experience.
Supercharge your ticketing system with RMM integration
N‑sight RMM
Built-in ticketing made simple
- Fully integrated with an intuitive interface
- Perfect for small and mid-sized businesses
- Ideal for IT teams and MSPs looking for efficiency without complexity
A complete solution
starting at $99/mo.*
*Pricing as of January 2024
N‑central RMM
Advanced customization for growing teams
- Integrates with external PSA platforms
- Best suited for larger MSPs and IT teams
- Equipped with advanced workflows, automation, and ITSM capabilities
Under contract?
We’ve got you covered.
*Terms and conditions apply.
Not sure which fits your business better? Read more about how they compare
Frequently asked questions
Does RMM software always include ticketing?
Does RMM software always include ticketing?
No, some RMM software like N‑sight have built-in ticketing, while others like N‑central integrate with ticketing systems and external PSA tools.
Which RMM has the best help desk ticketing features?
Which RMM has the best help desk ticketing features?
N‑sight RMM is ideal for MSPs needing integrated ticketing, while N‑central is better for those who require deeper ITSM integration.
Is there a mobile app available?
Is there a mobile app available?
Absolutely! Technicians can create, manage, and resolve tickets on the go using our feature-rich N‑able MSP Manager mobile app for iOS and Android.
How does asset management work with the help desk ticketing system?
How does asset management work with the help desk ticketing system?
Our ticketing system integrates seamlessly with IT asset management tool, providing detailed insights on each device or account tied to a ticket. This allows technicians to diagnose and resolve issues faster.
Does the system support remote troubleshooting?
Does the system support remote troubleshooting?
Yes! The help desk ticketing system includes remote support tools, allowing technicians to perform actions like software updates or device reboots without leaving the dashboard.
Can I track performance metrics?
Can I track performance metrics?
Yes, you can access comprehensive reporting and analytics to measure technician performance, ticket resolution times, and overall efficiency.
Resources
Don’t wait to upgrade your IT help desk operations
Resolve tickets faster, improve customer satisfaction, and maintain operational excellence with a comprehensive help desk ticketing system. Book a demo today to see the difference.