N‑sight gives Consulea everything they need as an MSP

Louis first discovered N‑able N‑sight (or GFI Max as it was then known) at a large computer trade show in Paris in 2014. N‑able distributor Watsoft was demonstrating the product in their exhibit space. “I remember they were very convincing,” recalls Louis. “I signed up to a trial and after just one week I knew that this was the solution I was looking for because it included many products in one single package. N‑sight is a full solution not just a set of products that work together. It’s a one-stop shop for everything I want to do as an MSP.”

As a single-person company, Louis doesn’t use some of the functionality, like ticketing, but key elements like remote access, monitoring, and backup are things he uses every day.

“When I sign up a new customer, I don’t give them a choice in one area: they have to accept to use the N‑sight agent. They can choose whether or not to have backup, but the monitoring agent is mandatory,” he explains.

Louis has been very happy with N‑sight and the way it has developed over the years. “Lots of support has been added for new platforms like mobile phones, Mac, and Linux, and new features have been added to remote access facilities. There are constant improvements being made, and we get the chance to beta test new features so we can prepare for the future.” he says. “That’s why I like working with N‑able, as we get regular updates via our distributor, Watsoft.”

The biggest benefit Consulea has seen from deploying N‑sight comes in the form of time savings. “Having the monitoring, remote access, and remote-control facilities saves me a lot of time in traveling to clients,” he says. “Instead of having to battle traffic—particularly in the summer for example—I can remotely connect to my customers and within five minutes I’m into their systems and I can start working to resolve their issues.”

Louis estimates he saves the best part of one day (7.5 hours) per week not having to travel. As he wasn’t charging clients travel time, implementing N‑sight has effectively saved him around €2500/month just in time alone, without factoring in the actual cost of travel.

N‑sight’s remote monitoring capabilities have been key to the quality of service Louis offers as he can be more proactive when it comes to managing his customers’ environments. “Because the remote monitoring sends alerts, I can basically anticipate problems like disks filling up, issues with network performance, lack of memory on a computer, or backup errors. And, for the most part, I can solve these without the customer noticing,” he explains.

“I estimate that it has reduced the number of customer calls I get by up to 30%.”

Finally, he concludes: “Having a one-stop-shop solution has helped reduce a lot of the admin work. I now just have one single contact in case of issues, rather than having to deal with multiple support help desks that say ‘it’s not us, it’s the other software causing the problem.’ ”