Driving Customer Satisfaction and Managed Services Excellence
Challenge
In the early 2010s, Lemontree faced a turning point. As their customers’ IT needs became more complex, and demand for managed services began to rise, they saw an opportunity to transform.
Results
Over a decade later, Lemontree and N‑able have forged a strong relationship with N‑central as the backbone of their services. Lemontree has a 9.4 customer satisfaction score, sustained over 10+ years, they are able to quickly and easily onboard new customers at scale, and they’ve improved issue resolution times.
About Lemontree
Lemontree was growing, and their customers’ IT needs were becoming more complex. They needed things smarter, faster, and more efficient. They turned to N‑central and never looked back. See how Lemontree has maintained a 9.4 customer satisfaction score for over ten years—and how N‑central helped make it possible in our latest case study.
N‑central gives us the tools to stay ahead of problems. With the right automations in place, we spend less time chasing issues and more time making improvements that really matter,”
Silvan Goedhart Senior Systems Engineer, Lemontree
Challenge
“We had to move beyond staffing and onsite support,” says Peter Vos, Chief Marketing Officer at Lemontree. “Our clients needed more than just reactive support; they needed us to run things smarter, faster, and more efficiently. They also expect us to take over responsibility for the uptime of their environment and ensure that IT aligns with the ambitions of their core business. That meant transforming how we deliver IT.”
They needed a solution with depth and flexibility to match changing customer needs. The adoption of N‑central helped Lemontree rapidly expand their services and grow their customer base to become one of the leading managed services providers in the Netherlands supporting hundreds of thousands of devices.
Solution
Transforming Lemontree’s business
Lemontree selected N‑able™ N‑central® as their core platform and never looked back. From day one, N‑central provided what their team needed most:
Deep control and automation across devices, networks, and environments
- Scalable onboarding with baselines that simplify and accelerate deployment
- Complete visibility and insight for both internal teams and customer reporting
- Accessible support and a trusted, responsive partner in N‑able
Results
That same platform effectiveness is echoed on the operational side.
Silvan and his team also recently participated in an N‑able advanced certification courses, something he says helps them get even more value out of the platform while staying sharp in a fast-moving space.
They also credit N‑central with helping them shift resources more efficiently, reducing time spent on repetitive tasks, and enabling more strategic support.
Operational impact by the numbers
- Automation, including patch management, saves Lemontree dozens of hours each week, making their operations more proactive and efficient.
- Over 90% of service desk requests are resolved on first contact, with no need to escalate to an engineer.
- N‑central helps Lemontree manage over 40,000 devices daily, giving them greater control and reducing the time spent on installation, administration, and user support.
Looking ahead: Confidence
in what’s next Today, Lemontree is focused on continual improvement, confident in the platform that helped build their reputation.
With a strong foundation and the right partner, Lemontree is ready for whatever comes next, and committed to delivering the same level of excellence their customers have come to expect.
Partnership
Lemontree is a leading Dutch IT service provider, delivering innovative managed services to organizations across various industries, such as port authorities, healthcare (the care sector), manufacturing, logistics and transport, and professional services. The company is known for its customer-focused approach and technical excellence, consistently ranking among the top in customer satisfaction. Lemontree was recently recognized as a top-five IT service provider in the Netherlands by independent research firm Giarte.
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