Product Information
Simplify IT documentation
With Passportal, use ready-made templates and enable your team to work more efficiently with linked assets, articles, and passwords all in a single platform.
Manage client knowledge
Passportal + Documentation Manager allows you to:
- Define your standard operating procedures
- Standardize your structured MSP documentation across clients
- Give techs the access they need when they need it
Make information sharing easier
Empower the whole team to successfully solve issues with a centralized location for client information. Allow technicians to quickly see previous configurations, and how they have changed over time.
Reduce your support load
Cut down the time spent handling common, often menial, requests with documents your technicians can easily access and send straight to your clients.
Comprehensive documentation management
Here are just a few things included in Passportal’s advanced documentation capabilities:
- Both standard built-in and custom flexible templates
- Unlimited documentation
- Free-form digital article editor
- Per-document access control’
- Asset management
- Full item version control
That’s not all, book a demo to learn more.
The software has enabled our business to organize, check, and collate all our clients documentation and credentials in one place.
Nick R. Infrastructure Manager, Information Technology and Services, Capterra
What impressed me the most is the ability to categorically store information across every client in the same format, in the same fashion.
Paul Foley Director
Procision Pty Ltd
Documentation of customer systems is a nightmare. A) You’ve got to have a centralized place where your staff can access it, B) That data needs to be secure, C) There are not many affordable AND secure options for small businesses like ours. Passportal has solved all of these issues in one go.
Jason P President, Information Technology and Services, Capterra
Frequently asked questions
What is the importance of IT documentation management?
What is the importance of IT documentation management?
Maintaining a consistent service delivery can be an excruciating effort without an IT documentation management solution in place. If you want to keep incident resolution time at a minimum level, you simply need an effective tool for standardizing and managing your client IT documentation.
Is Passportal Documentation Manager an extension of Passportal or a standalone tool?
Is Passportal Documentation Manager an extension of Passportal or a standalone tool?
The advanced documentation capabilities are a core part of Passportal.
How does Passportal differ from other MSP IT documentation software?
How does Passportal differ from other MSP IT documentation software?
Besides providing essential documentation management capabilities, Passportal also remains a top-class privileged access management solution, which is not the case for many other documentation management competitors on the market.
What are the MSP documentation templates available in Passportal?
What are the MSP documentation templates available in Passportal?
Templates are a great way to create standardized, easy-to-use IT knowledge, allowing technicians to create uniform documentation across all your clients quickly and efficiently. Each of the default templates can be customized or you can create your own custom templates.
Resources
Make sure your info is where you need it—all in one place
Share knowledge to the right people, at the right time.