It support person working with laptop

Provide support to diverse customers across a variety of platforms, including Windows

As more companies make a transition to remote work, many employees have had to modify their home setups to be used as impromptu offices. Your customers are likely using a wider range of platforms and systems than ever, which means you must ensure you can provide remote support for any popular platform with the right remote support IT tools. Since the majority of the world’s desktops run on Windows OS, it’s especially important to have robust remote desktop software for Windows.

N-able Take Control is a fast, powerful, and cost-effective remote support solution that gives MSPs everything they need to provide high-quality remote support to a diverse customer base. Not only does this remote support software connect to Windows platforms, it can also support macOS, Linux, iOS, and Android platforms, connecting in typically under eight seconds with crystal clear visibility. Your technicians will be able to support a wide range of customers and help resolve their issues quickly.

Remote desktop connection

Take advantage of a native remote support app to access customer devices on-the-go

In today’s modern work environments, your technicians don’t want to be chained to their desks. To make sure your team is as effective as possible, offer your technicians flexible support options. Technicians need a convenient and reliable way to access critical customer information on-the-go and access the same diagnostic capabilities of the full-fledged software—no matter where they are.

N-able Take Control comes with built-in native mobile apps for iOS and Android. The mobile app enables technicians to remotely access and support customers’ devices from anywhere with an internet connection. With a powerful mobile remote support app, your technicians have access to vital information and full remote visualization capabilities on-the-go. This empowers them to deliver prompt service at any time, meaning your customers can rely on you to provide support whenever a problem occurs.

Remote monitoring dashboard

Perform deep diagnostics from a distance with a remote desktop connection manager alternative

Experienced technicians know that they can reduce troubleshooting time by jumping straight into the Windows commands and event logs. These records allow you to drill down on the root cause of the issues and help you troubleshoot quickly and effectively.

With N-able Take Control, you don’t have to use two separate tools to run diagnostics and perform remote support. With this remote desktop software for Windows, you can perform deep diagnostics from your remote support software by making Windows commands and event logs available directly from the remote viewer. Take Control empowers your technicians to dig deep, find the underlying cause of the problem, and provide exceptional remote support—all without wasting time toggling between dashboards and tools or leaving their desk.

Get More on Remote Desktop Software for Windows

Frequently Asked Questions

What are the key features of the best remote desktop software on the market?

What are the key features of the best remote desktop software on the market?

Because remote desktop software is primarily used to troubleshoot issues for customers, it’s critical that it has powerful features that make your customers’ lives easy. However, it can also be used by MSPs to demonstrate processes, perform administrative tasks, and access their own workstations from home.

Some of the key features include:

  • Robust measures to ensure secure remote access, such as two-factor authentication, multi-level permissions, and the ability to integrate with password management tools
  • Compatibility with a wide variety of platforms, including iOS and Android devices
  • Safe data management with AES 256 encryption to help keep data secure at rest and in transit
  • A native mobile app so technicians can provide remote support and troubleshoot on the go
  • Rapid connection speeds—ability to connect within seconds
  • Customizable branding options and the ability to share post-session surveys to improve customer service
  • High-resolution support for modern monitors and mobile devices

What are the advantages of remote access?

What are the advantages of remote access?

Remote IT support tools offer an easy and efficient way for MSPs to connect to their customers’ devices and troubleshoot technical issues as they arise. Remote access is also becoming increasingly handy with the rise of remote work, which means fewer on-site customer visits when technician difficulties occur. MSPs can provide high-quality service to their customers from wherever they are, allowing them to easily demonstrate that they can meet the needs of complex and modern businesses.

Other related benefits include:

  • Easy remote network monitoring and maintenance
  • Quick and efficient troubleshooting from a distance
  • Effortless file sharing on connected devices, servers, and networks
  • The ability to define access rights to files for different categories of users
  • Increased productivity
  • Increased customer satisfaction

What is the Windows command line?

What is the Windows command line?

The Windows command line, also known as the “command screen” or “text interface,” is a user interface that you can navigate by typing commands into prompts instead of using a mouse. For example, you can type in “C:\Windows>” into the Windows command line to instruct the computer to open a Windows folder.

You’ll need to memorize many different commands to use the Windows command line, but it can be a valuable resource. For instance, if you use a command line, you can perform almost all the same functions that can be done using a graphical user interface (GUI), but you can execute them faster. This allows you to drill down on issues and get to business immediately. Also, it’s easier to automate command line tasks and perform them remotely for maximum efficiency.

How can the Windows command line be used to troubleshoot?

How can the Windows command line be used to troubleshoot?

Troubleshooting with the Windows command line is easy once you know the right Command Prompt commands. Common commands that can be useful when troubleshooting include:

  1. tracert: If you suspect there’s a problem with your internet traffic, use this prompt to track the number of immediate servers your packets go through, find out how long each transfer takes, and view the name/IP address of each server.
  2. ipconfig: This command provides detailed information about the PC and network which can be vital to understanding the system when troubleshooting.
  3. ping: Use the Ping command to check the system’s ability to access other systems and test network connection status.

Unlock gapless support with remote desktop software for Windows

  • Remotely support a wide range of customers with software compatible with Windows 10 and other operating systems
  • Drill down on system diagnostics with a comprehensive remote support IT tool
  • Access critical features on-the-go with a native mobile remote support app