Integrations DeskDay
DeskDay’s CSA (Conversational Service Automation) is a unified next-gen PSA with built-in customer ticketing apps for MS Teams, Mobile, and Desktop.
Our mission is to enhance the productivity and profitability of MSPs through AI-powered automation and streamlined workflows, replacing traditional PSAs known for outdated customer experiences, high costs, and complex processes.
DeskDay CSA introduces a transformative next-gen PSA solution designed for the modern MSP. Unique with its built-in customer ticketing experience through MS Teams, Mobile App, and desktop App, CSA provides MSP customers with multiple channels to submit service tickets and chat with MSP techs in real-time.
DeskDay CSA includes all core features available in legacy PSA solutions, enhanced with modern and innovative additions such as Chat-Based Ticketing and Project Management, seamless customer onboarding with Azure Entra, a multi-channel announcement feature for outages and scheduled maintenance notifications, a Service Quality dashboard, and robust Reports and Billing capabilities.
Enabling N‑able N‑central integration with DeskDay provide seamless alert notification and end user support.
Key Advantages
- RMM alerts will be notified as tickets instantly. Status changes will be recorded within the same ticket for a streamlined process. Tickets will automatically close once the alert is resolved in N-Central.
- Remote access to devices that generated the alerts directly from the tickets.
- Map N‑able N‑central customers and devices to corresponding DeskDay customers and devices.
- Remote access to end users’ devices directly from the tickets.
