DeskDay integrates with N‑able N‑central to automate alert‑to‑ticket workflows, map devices to the right customers and users, and give technicians one‑click remote access, all from inside the ticket. Resolve faster with less manual effort and fewer clicks.
Access any device mapped in N‑able N‑central directly from the DeskDay ticket screen, no tab switching required. Click the remote access button at the top of the ticket and launch a session instantly to start troubleshooting.
N‑able N‑central alerts automatically convert into DeskDay service tickets, so technicians can respond the moment an issue fires and not after someone manually logs it. Ticket status stays in sync with alert status throughout the lifecycle. When an alert is resolved in N‑central, the corresponding DeskDay ticket closes automatically, keeping your queue clean without manual cleanup.
Alerts from N‑able N‑central devices are automatically mapped to the correct customer account and individual user in DeskDay. Every issue is filed under the right organization, and techs can immediately see which user is affected, no hunting through device lists or cross-referencing spreadsheets.
DeskDay is an AI-powered, chat-first PSA platform built for MSPs. It brings ticketing, billing, projects, and multi-channel end-user (MS Teams, Mobile App, Desktop App & WebPortal) support into one modern interface, with integrations across leading RMM, documentation, and accounting tools.
