Product Information
Securely take control to resolve issues fast
Gain access to any of your customers’ devices while delivering lightning-fast remote support—all without leaving N‑sight RMM.
Streamline IT support with integrated Take Control in N‑able N‑sight
Streamline IT support with integrated remote access
Efficient MSP remote access to desktops, servers, and more
Connect to almost any device, typically in under eight seconds, and enable your techs to assist end users in both attended and unattended sessions.
All the sessions your technicians need
Support more tickets and users in less time with at-your fingertips diagnostic tools, communication features—like chat and VoIP—and by running unlimited sessions simultaneously.
Attended access to unmanaged devices
Initiate remote access sessions with end-users who are on devices that are not under management right from your RMM platform with Fast Assist.
Security-driven remote support
Provide secure remote support with robust encryption, cryptographic library modules, and automatic clipboard deletions after sessions.
Passportal integration
Access machines quickly with the Take Control feature in N‑sight RMM by safely populating credentials directly from the N‑able Passportal vault.
In-session flexibility
Freely modify desktop size and appearance, transfer files from one device to another, and access the system shell.
Communicate in more ways
Communicate in more ways
When your users have a problem, they want help fast. The Take Control integration in N‑sight RMM offers a multichannel communication approach, including live chat and VoIP with both audio-only and audiovisual options.
Put security first
Put security first
Take Control in N‑sight is designed to provide the secure remote support you need to help keep your customers’ data and devices safe, with:
- Sessions protected by an AES 256-bit cipher protocol when establishing, or for the duration of, the session
- An infrastructure is based on a fault-tolerant, geographically distributed architecture, hosted with a number of ISO 9001/ISO 27001 cloud partners
- GDPR compliance protocols that secure the users’ PII and hold businesses to higher data collection, storage, and usage standards
Empower your MSP brand
Empower your MSP brand
Reinforce your value by branding customer-facing support app components with customized email logos and messages, applet filenames, and post-session surveys.
Sharpen your diagnostic toolkit
Sharpen your diagnostic toolkit
Get users back in business fast with powerful diagnostic and remediation tools to monitor devices and run scripts, access the fast command line, use direct registry editing, and export extensive reports.
Work anywhere
Work anywhere
Deliver the same level of support to your end users regardless of your location with full-featured Android and iOS native mobile apps that let you:
- Access customer devices and launch remote support sessions directly from a phone or tablet
- Connect to Windows, Mac, and Linux devices
- Use the same rich diagnostic toolset as the desktop remote tool
“Prospective clients come with horrific issues on their machines. With N‑sight we can fix things without traveling and provide value immediately, which can lead to a contract for us.”
Resources
Remote Access FAQs
Do I have to install or download anything to enable Take Control in N‑sight?
Do I have to install or download anything to enable Take Control in N‑sight?
No. Take Control is one click away on your N‑sight platform bar.
Can I automatically synchronize technician users between Take Control and RMM?
Can I automatically synchronize technician users between Take Control and RMM?
Yes. When you add a new technician user to Take Control, the user is also added to RMM. The user sync feature in N‑sight exists between RMM, MSP Manager, and Take Control and allows partners to keep technician users in sync across the board.
Does N‑sight provide single sign-on (SSO)?
Does N‑sight provide single sign-on (SSO)?
Yes. N‑sight provides remote monitoring; maintenance for ticketing, reporting, and billing; and remote access software all from a single pane of glass.
Can I use N‑sight Take Control to connect to a customer before initiating a remote support session?
Can I use N‑sight Take Control to connect to a customer before initiating a remote support session?
Yes. N‑sight Take Control gives you the option to initiate a chat dialogue outside a remote session with active users who have a Take Control agent installed on their device.
Start accessing any device, anytime, starting at *
*New N‑able customer offer. Pricing as of November 23 2022, is exclusive of applicable taxes, and subject to change without notice. Pricing may vary based upon jurisdiction and applicable currency. Please contact a local N‑able sales representative for pricing applicable to you.