N-able

Solutions for MSPs and IT Teams

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N‑sight RMM
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Ticketing and Tracking Create, route, and track tickets seamlessly

Ticketing

Built-in IT ticketing and billing in N‑sight streamline your PSA workflows with features like time tracking and automated invoicing. No app-switching and no added complexity.

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Where tickets, time, and billing all click

Let tedious tasks take care of themselves

Use automated ticket creation, routing, and billing to sidestep repetitive manual tasks.

Workspaces that fit the way you work

Resize widgets, filter ticket views, and share layouts with your team.

Bill with confidence, not guesswork

Track time with precision, sync to QuickBooks or Xero and turn work into accurate billable invoices.

One system to keep tickets moving

Manage tickets, from issue to resolution, without jumping between tools or breaking your focus.

Built to simplify workflows and help your team stand out

Automated workflows

Reduce manual work like ticket creation, routing, and invoicing and free your team up to work on more valuable tasks.

Customizable workspaces

Tailor with re-sizable widgets, custom ticket statuses, and shared workspaces for teams. Add performance tracking widgets to display relevant metrics.

Brandable portal

Customize the portal with your logo and colors, and use a custom domain name with encryption for secure access.
Time entry form displaying fields for user, start and end time, hours worked, and type of work options such as remote or onsite

Time tracking and technician accountability

N‑sight includes built-in time logging capabilities that help technicians account for time spent on tickets directly within the platform, ensuring billing accuracy.

IT professional monitoring multiple screens with overlay showing daily safety check problems, 24x7 check issues, and problem server status

SLA monitoring and compliance

Configure SLAs and track compliance in real time, helping ensure you meet client expectations and contractual obligations.

Graphic showing integration icons for QuickBooks, time tracking, and Xero accounting software on a purple background

Integrate with QuickBooks and Xero

Sync time entries, ticket charges, and billable items from N‑sight directly into your preferred accounting system. Generate invoices from synced data to speed up billing and improve cash flows.

Convenience that’s frictionless

User statistics dashboard with bar chart showing yearly data and a filter option displaying 12 active user filters

Less switching, more doing

Help desk dashboard labeled FocusMSP showing ticket requests, open tickets, and status details for backup checks and overdue devices

Extend convenience to your users

Integration settings interface showing Microsoft 365 and Enhanced.io options for configuring business applications and cybersecurity solutions

Third parties welcome

N‑sight is a full solution not just a set of products that simply work together. It’s a one-stop shop for everything I want to do as an MSP.

Louis Beau
Founder, Consulea

We were drawn to the quality of the N‑able product suite and the company’s commitment to continuous improvement.

Gianluca Pozzi
IT Manager, One Team

Frequently asked questions

Do I have to install or download anything to enable MSP Manager in N‑sight?

Do I have to install or download anything to enable MSP Manager in N‑sight?

No. MSP Manager is one click away on your N‑sight platform bar.

Why is an integrated ticketing and billing system important for MSPs?

Why is an integrated ticketing and billing system important for MSPs?

Integrated MSP ticketing and billing systems are the best way to streamline the payment cycle. When your solutions are connected, it’s easier for technicians to track their time and automatically populate invoices. This helps improve billing accuracy.

How does the integration between N‑sight RMM and MSP Manager work?

How does the integration between N‑sight RMM and MSP Manager work?

The two products work together to automatically create tickets, manage your customers and users, and update your assets.

All users and customers from your N‑sight RMM account are added to MSP Manager and the Service Items in your selected Program Levels are assigned to your customers, allowing you to automate the ticket creation process.

Can you remotely control a device from MSP Manager?

Can you remotely control a device from MSP Manager?

Yes. Take Control lets you remotely access your customers’ devices from your asset list and workspace pages so you can perform complex tasks and quickly access advanced features.

Track and bill the easy way with N‑sight

When you always need a ticket, N‑sight has you covered.

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