Linux monitoring with remote management software
How is a business supposed to manage computers both reliably and efficiently? Here are two tools that will help you do you job cost-effectively and efficiently.
How to Maintain Profitability in Your MSP Contracts
While the focus of most Managed Service Providers (MSP’s) is understandably providing help and support to their clients, doing so without being aware of the levels of profitability within these...
Are You Making These Mistakes With Your Client Testimonials?
You genuinely may run the best IT Solution Provider or Managed Service Provider (MSP) in the world - but when it comes to winning new business, how do your prospective...
Managed Services Proposal Templates - Getting Started
My belief that IT companies and Managed Service Providers (MSPs) should NOT be writing proposals is well documented (See Sales Proposals: The Good, The Bad and the Ugly).
Increasing efficiency through automation - The role of the three R's
We all want to be more efficient! Here, Todd Haugland looks at a simple process for automating activities within your MSP business.
Scanning Microsoft Outlook exposes cardholder data on 80% of merchants
Credit card information breaches can be a costly problem. Billy Austin discusses some of the key factors contributing to the issue.
5 Tips to Getting Great Customer Testimonials
Herman, with Vertical Axion, here again with some tips to help you create marketing that works. Earlier today a client and I were talking about completely free tools that you can...
Passing/defining a PCI DSS internal scan
Most people have heard that PCI now requires proof of a passing internal vulnerability assessment. Here's what you need to know
MSP Pricing Strategies
Pricing managed services involves more than setting hourly consulting rates. Read this post designed to help you get your pricing right.
Determining a Unique Selling Point for Your MSP
Let’s face it; the IT services marketplace is a crowded one. Everyone from unqualified amateur techies to huge household names offer to provide IT support these days. Your MSP needs...
MSP Pricing: Is the Price Right?
Pricing MSP services is complicated – far more so than when IT services were typically charged on an hourly or daily basis.