25th September, 2012

MSP Pricing Strategies

Pricing managed services involves more than setting hourly consulting rates. Read this post designed to help you get your pricing right.

16th August, 2012

Determining a Unique Selling Point for Your MSP

Let’s face it; the IT services marketplace is a crowded one. Everyone from unqualified amateur techies to huge household names offer to provide IT support these days. Your MSP needs...

7th August, 2012

MSP Pricing: Is the Price Right?

Pricing MSP services is complicated – far more so than when IT services were typically charged on an hourly or daily basis.

17th July, 2012

SLA Resolution & Response Times

Defining acceptable response and resolution times is a key task in the production of IT service level agreements (SLAs). It is sensible to give these timings some serious thought, rather than...

20th March, 2012

Sales proposals: The good, the bad and the ugly

As an IT Managed Service Provider looks to grow their business, bringing on-board new small business clients is often the highest priority. By building a strong Marketing plan and consistently...

13th March, 2012

How to Structure a Strategic Alliance

I have written before about why building strategic alliances can help your MSP business. If this is an unfamiliar concept, feel free to read over my earlier article for a...

31st January, 2012

Should I Be Using Google+?

One of the questions I’ve been asked a lot lately is should I be using Google+? Google+ is Google’s latest foray into the Social Networking market. Google has tried this before...

28th November, 2011

The importance of vendor management for MSPs

While the term “Managed Services” is subjective as relates to the IT industry, I like to favor the following definition. To me, an SMB managed IT service is one where...

6th October, 2011

Building an IT Operations Manual - Client Documentation

My blog post entitled, “How to Create an IT Operations Manual for your Business”, generated quite a bit of feedback from IT companies, with the most common question being “Where should...